$30,521
Avg. Salary
$12.81
Avg. Hourly Rate
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The average pay for a Switchboard Operator is $12.81 per hour.

The average pay for a Switchboard Operator is $30,521 per year.

$10
10%
$13
50%
$17
90%
MEDIAN $13
$25k
10%
$31k
50%
$50k
90%
MEDIAN $30,521
$24,900 - $49,883
$25K
$31K
$50K
MEDIAN: $30,521
10%
50%
90%

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$9.87 - $16.97
$9
$13
$17
MEDIAN: $12.81
10%
50%
90%

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$0$49K
Salary $24,900 - $49,883
Bonus $0.00 - $2,466
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,712 - $36,661
  • Country: United States
  • Currency: USD
  • Updated: 14 Nov 2018
  • Individuals Reporting: 38
Hourly Data $0$25
Hourly Rate $9.87 - $16.97
Overtime $4.28 - $25.34
Annual Data $0$36K
Bonus $0.00 - $2,466
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,712 - $36,661
  • Country: United States
  • Currency: USD
  • Updated: 14 Nov 2018
  • Individuals Reporting: 308

Job Description for Switchboard Operator

A switchboard operator is responsible for managing their company's telephone switchboard system. They receive incoming calls and reroute them to the various departments as requested. The switchboard operator might also be tasked with answering general questions from the public. Some switchboard operators are employed at hospitals, in which case they have to respond to emergency alerts and route information to the appropriate parties, as well as have knowledge of hospital codes. Additionally, they might be tasked with using a paging system in addition to a telephone system. The switchboard operator usually has to keep a record of all calls received and made.

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Switchboard Operator Tasks

  • Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
  • Perform clerical duties; typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
  • Place telephone calls or arrange conference calls as instructed.

Common Career Paths for Switchboard Operator


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Switchboard Operators who become Administrative Assistants position may earn slightly higher salaries. The median income for that position is $31K per year.

Switchboard Operator Job Listings

Popular Skills for Switchboard Operator


Survey takers who work as Switchboard Operators usually report a few specific skills. Most notably, skills in Data Entry, Customer Service, Phone Support, and Oral / Verbal Communication are correlated to pay that is above average, with boosts between 3 percent and 6 percent. The majority of those who know Customer Service also know Data Entry.

Pay by Experience Level for Switchboard Operator

Pay by Experience for a Switchboard Operator has a positive trend. An entry-level Switchboard Operator with less than 5 years of experience can expect to earn an average total compensation of $25,000 based on 76 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Switchboard Operator with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $26,000 based on 57 salaries. An experienced Switchboard Operator which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $29,000 based on 59 salaries. A Switchboard Operator with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $29,000 based on 20 salaries.

Switchboard Operator Advice

Q: What is it like working as a Switchboard Operator?

Switchboard Operator in Elmira:
"Don't be afraid to ask questions."
People assume you know exactly what they want. It's okay if you dont and you need to clarify what they are asking for.

Switchboard Operator in South Africa:
"Work flexibility."
Pros: I like taking on the phone enjoy talking with different people everyday.
Cons: Hours.

Switchboard Operator in Minneapolis:
"The Grade Would Never Change Only Steps."
To be a operator you must have customer service skills and able to work under pressure at times.

Related Job Salaries

Key Stats for Switchboard Operator

Gender

Female
91 %
Male
9 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 76 votes.
Less than 1 year
5%
1-4 years
32%
5-9 years
21%
10-19 years
27%
20 years or more
15%

Related Jobs

Experience Affects Switchboard Operator Salaries

▲7%

▲6%

National Average
$27,000

▼3%

▼9%

Skills That Affect Switchboard Operator Salaries

▲4%


Phone Support
▲1%

National Average
$27,000


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 76 votes.

Gender

Female
91 %
Male
9 %

Years of Experience

Less than 1 year
5%
1-4 years
32%
5-9 years
21%
10-19 years
27%
20 years or more
15%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 65%
vision benefits
Vision: 57%
no benefits
None: 23%