System Support Analyst Salary

System Support Analysts in the United States take home an average $54K annually. Cash earnings for System Support Analysts — including $7K in bonuses and $6K in profit sharing proceeds near the top of the pay scale — generally stretch from $38K to $86K depending on individual performance. Geography is the biggest factor affecting pay for this group, followed by experience level. Nearly all report receiving medical coverage from their employers and most collect dental insurance. The majority of System Support Analysts claim high levels of job satisfaction. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$40,897 - $85,984
$41K
$53K
$86K
MEDIAN: $53,474
10%
50%
90%

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$15.06 - $32.94
$15
$21
$33
MEDIAN: $21.32
10%
50%
90%

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$0$85K
Salary $40,897 - $85,984
Bonus $690 - $6,434
Profit Sharing $0.21 - $6,362
Commission $250.00
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,606 - $84,771
  • Country: United States
  • Currency: USD
  • Updated: 23 Oct 2017
  • Individuals Reporting: 145
Hourly Data $0$49
Hourly Rate $15.06 - $32.94
Hourly Tips $0.00
Overtime $24.00 - $49.45
Annual Data $0$84K
Bonus $690 - $6,434
Commission $250.00
Profit Sharing $0.21 - $6,362
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,606 - $84,771
  • Country: United States
  • Currency: USD
  • Updated: 23 Oct 2017
  • Individuals Reporting: 62

Job Description for System Support Analyst

A system support analyst is an information technology (IT) specialist who who analyzes and optimizes these processes for their company. These analysts may work with many forms of technology, from inventory systems and cost and variance vectors to more concrete IT concerns such as communication and payroll. They also help determine which areas of data and information management can be made more efficient and help implement these solutions, as well as train and support personnel in using them.

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System Support Analyst Tasks

  • Monitor the system and resolve issues.
  • Support and train clients to use the system and any products.
  • Provide system support, installs patches, and report deficiencies.

Common Career Paths for System Support Analyst


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System Support Analysts might see a strong upturn in salary after transitioning into upper-level roles such as Senior Systems Analyst, a seemingly popular career choice. People currently working in the latter position report a noticeably higher median income of $81K per year.

System Support Analyst Job Listings

Popular Skills for System Support Analyst


Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in Microsoft Exchange, SQL, Troubleshooting, and Information Technology Support are correlated to pay that is above average, with boosts between 4 percent and 13 percent. Those listing Computer Hardware Technician as a skill should be prepared for drastically lower pay. Software Knowledge and Customer Service also typically command lower compensation. Most people familiar with Microsoft Office also know Microsoft Active Directory and Windows Support.

Pay by Experience Level for System Support Analyst

Pay by Experience for a System Support Analyst has a positive trend. An entry-level System Support Analyst with less than 5 years of experience can expect to earn an average total compensation of $49,000 based on 151 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A System Support Analyst with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $58,000 based on 86 salaries. An experienced System Support Analyst which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $66,000 based on 62 salaries. A System Support Analyst with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $70,000 based on 13 salaries.

System Support Analyst Reviews

Q: What is it like working as a System Support Analyst?

System Support Analyst in Lower Lake:
"Training office staff. Create weboage."
Pros: Creativity, flexible hours, teaching new staff about their computer. Great Supervisor. Close to home.
Cons: The other people in my unit don't talk to me. I am the only one doing this kind of training and webpages.

Related Job Salaries

Key Stats for System Support Analyst

Gender

Female
31 %
Male
69 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 46 votes.
Less than 1 year
2%
1-4 years
47%
5-9 years
25%
10-19 years
20%
20 years or more
6%

Experience Affects System Support Analyst Salaries

Late-Career
▲36%

▲29%

▲13%

National Average
$51,000

▼5%

Skills That Affect System Support Analyst Salaries

Microsoft Exchange
▲13%

SQL
▲10%

Troubleshooting
▲4%


Windows Support
▼0%

National Average
$51,000


System Administration
▼1%


Microsoft SQL Server
▼3%

Cisco Networking
▼4%

Network Management / Administration
▼12%

Help Desk / Desktop Support (Tier 2)
▼13%

Customer Service
▼14%

Software Knowledge
▼17%

Computer Hardware Technician
▼22%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 46 votes.

Gender

Female
31 %
Male
69 %

Years of Experience

Less than 1 year
2%
1-4 years
47%
5-9 years
25%
10-19 years
20%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 92%
dental benefits
Dental: 87%
vision benefits
Vision: 77%
no benefits
None: 6%