The average hourly pay for a Telephone Operator is $13.22.
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What Do Telephone Operators Do?
A telephone operator is required to screen incoming calls and direct inbound calls to the appropriate person or department. They are required to announce any incoming visitors to the office and provide identification badges that allow them to enter the location that the person is visiting. The operator will be required to maintain a the names of visitors and what times they entered and left the building. Depending on the office, they may be required to take and log dropped-off mail or delive…Read more
Telephone Operator Tasks
- Answer calls, provide information and direct calls to appropriate extensions.
- Complete clerical and administrative duties.
- Triage and transfer calls.
- Document calls in database, including escalating important or problematic contacts.
Job Satisfaction for Telephone Operator
Explore the most common career paths for Telephone Operator. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner
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Vendor Relationship Manager
Receptionist / Telephone Operator
Somewhat common (8 - 20%)
Telephone Operator Job Listings
What Are Popular Skills for Telephone Operators?
Skills in Customer Service, Oral / Verbal Communication and Windows Operating System General Use are correlated to pay that is above average. Skills that pay less than market rate include Typing and Microsoft Office.
What is the Pay by Experience Level for Telephone Operators?
An entry-level Telephone Operator with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $12.20 based on 9 salaries. An early career Telephone Operator with 1-4 years of experience earns an average total compensation of $12.07 based on 40 salaries. A mid-career Telephone Operator with 5-9 years of experience earns an average total compensation of $13.65 based on 21 salaries. An experienced Telephone Operator with 10-19 years of experience earns an average total compensation of $14.04 based on 35 salaries. In their late career (20 years and higher), employees earn an average total compensation of $15.
Pay Difference by Location
Years of Experience
This data is based on 134 survey responses.