The average hourly pay for a Telephone Operator is $13.20.
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$10 - $20
$302 - $1,572
$0 - $1,700
$20,965 - $41,750
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Job Description for Telephone Operator
A telephone operator is required to screen incoming calls and direct inbound calls to the appropriate person or department. They are required to announce any incoming visitors to the office and provide identification badges that allow them to enter the location that the person is visiting. The operator will be required to maintain a the names of visitors and what times they entered and left the building. Depending on the office, they may be required to take and log dropped-off mail or delive…Read more
Telephone Operator Tasks
- Answer calls, provide information and direct calls to appropriate extensions.
- Complete clerical and administrative duties.
- Triage and transfer calls.
- Document calls in database, including escalating important or problematic contacts.
Explore the most common career paths for Telephone Operator. Thickness and color of lines indicates how common a path is.
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Telephone Operator Job Listings
Popular Skills for Telephone Operator
Avg. Hourly Rate
Skills in Windows Operating System General Use and Customer Service are correlated to pay that is above average. Skills that pay less than market rate include Typing, Oral / Verbal Communication and Microsoft Office.
Pay by Experience Level for Telephone Operator
An entry-level Telephone Operator with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $12.13 based on 30 salaries. An early career Telephone Operator with 1-4 years of experience earns an average total compensation of $12.06 based on 61 salaries. A mid-career Telephone Operator with 5-9 years of experience earns an average total compensation of $13.57 based on 35 salaries. An experienced Telephone Operator with 10-19 years of experience earns an average total compensation of $14.58 based on 42 salaries. In their late career (20 years and higher), employees earn an average total compensation of $15.
Pay Difference by Location
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Years of Experience
This data is based on 198 survey responses.