Warranty Administrator Salary

The warranty administrator is responsible for communicating with manufacturers, securing replacement parts and repairs for defective merchandise. The warranty administrator handles the shipment of defective parts, arranges for the delivery of replacements or receipt of credit, keeping an accounting of transactions, and handling all warranty requests in compliance with both company standards and legal requirements. In certain industries that experience a high volume of warranty requests (such as in automotives and electronics), the warranty administrator may be tasked with supervising other warranty agents.

A warranty administrator should possess strong organizational skills to ensure that all warrant paperwork and documentation are completed and maintained in an orderly fashion. Both written and verbal communication talents are important, as the warranty administrator communicates frequently with vendors and manufacturers to ensure claims are completed in a timely, efficient manner. The warranty administrator must also be able to coordinate teams and ensure cohesive, productive activity by subordinates (when in a position overseeing warranty agents). A warranty administrator must also possess basic computer knowledge and good clerical skills.

The minimum educational requirement for a warranty administration position may include a high school diploma or equivalent, though many employers prefer an applicant with at least an associate's degree in customer service or a computer emphasis/certification. Job prospects may be better for applicants possessing a bachelor's degree in business or a related field. (Copyright 2017 PayScale.com)

Warranty Administrator Tasks

• Efficiently review and process warranty claims.
• Document and track claims through completion.
• Ensure claim legitimacy and adherence to warranty agreements and company policy.

Surpassing the national average by 34 percent, Warranty Administrators in Chicago receive some of the highest pay in the country. Warranty Administrators will also find cushy salaries in Los Angeles (+29 percent), San Diego (+26 percent), Phoenix (+15 percent), and Houston (+12 percent). Compared to the national average, Dayton Warranty Administrators have considerably lower salaries, 25 percent below the national average to be exact. Location appears to be a major driving force in pay for those in this profession. Fresno and Tampa are a couple other places where companies are known to pay below the median — salaries are 15 percent lower and 10 percent lower, respectively.