The hotel manager is responsible for all staff on the property of a hotel and must oversee their daily operations to ensure quality. Hotel managers interact directly with department supervisors (housekeeping manager, front desk manager and maintenance manager) on a regular basis to address issues and concerns. The manager must moderate the budget on a regular basis and make sure that each department is sufficiently staffed. Hotel managers are responsible for inspecting rooms for cleanliness and quality control. The food and the property grounds are also to be inspected regularly to make sure that guests receive quality service. The hotel manager is required to follow up directly with any guests who are unhappy with their stay in order to address any areas of concern. Hotel managers also oversee sales and marketing to promote the hotel.
An associate's or bachelor's degree in hotel management or a related field is preferred but not required. Experience in hotel management and a high school diploma is required for non-degree applicants. Hotel managers must possess excellent communication skills, both written and verbal, as well as effective problem-solving skills. The hotel manager typically works Monday through Friday, but must be available other days, either by phone or in person, should the need arise. Work is mentally challenging at times, and may include some physically demanding work, as well. Hotel managers must oversee the hiring and training of new employees to ensure that proper training procedures are followed by the department supervisors. The manager must conduct yearly staff reviews for all supervisors. In addition, they must moderate staff reviews completed by supervisors for their departments.
Hotel Manager Tasks
- Prepare for and troubleshoot operational and customer service problems.
- Inspect grounds, food, and rooms to ensure quality of service.
- Oversee all staff and day-to-day operations, including supervision and the budget.