Nearing the top of the pay scale are Administrative Law Judges, Information Technology Specialists, Attorneys, and Operations Supervisors; while the first receives the highest median pay at around $152K annually, the other salaries come in at $95K, about $85K, and $78K, respectively. Customer Service Representatives at U.S. Social Security Administration (SSA) do not see much in the way of financial compensation and represent one of the lower-paid positions ($37K on average) at the company.
Years of Experience
For those with five to nine years of experience, average earnings amount to approximately $79K per year. Workers who have been with the company for more than one year but less than five can make $40K annually on average. When we consider tenure, a substantial portion of employees (29 percent) have been working for 10-19 years and make around $85K per year on average.
When it comes to location, the highest average paycheck ($97K annually) can be spotted in Washington, DC; Baltimore, Md. (approximately $89K), Pittsburgh, Pa. (about $77K), and Seattle, Wash. ($70K) are the next top-paying cities. On the lower end is Chicago, Ill. at about $52K. U.S. Social Security Administration (SSA) workers in District of Columbia earn the most — approximately $97K per year on average.
Certifications and Degrees
Licensed Lawyers earn around $116K annually, far more than their non-accredited counterparts. Customer Support Specialists with credentials can live quite comfortably; median salaries come in at $50K per year. The highest-paying degree here is a Master of Business Administration (MBA); U.S. Social Security Administration (SSA) awards $119K to these degree-holders.
The best-paying skill to have in this role appears to be Project Management; employees who claim this ability report median compensation of $101K annually. Customer Service also popped up often in the survey as an important skill; somewhere between a fifth and a fourth of employees surveyed report using it at work. Employees also tend to know Claim Handling, Customer Relations, and Operations Management.
Benefits and Perks
One-half of respondents have paid vacation, and only about two-fifths of respondents can take paid time off for illness. The firm looks out for its employees by sponsoring assorted retirement savings plans such as a 401(k) plan and a company pension plan. Most employees have health insurance, and benefits for a majority of workers also include dental insurance. U.S. Social Security Administration (SSA) folks also make good use of flexible hours, a casual working environment, and life insurance.