A business process management (BPM) consultant is responsible for systematically improving an organization's productivity by examining the interdependent parts of a system. They host discussions with process participants and help managers understand what value would be gained from a business product management (BPM) solution. The BPM consultant uses BPM tools to build and implement customer-defined applications. They also must be able to establish and maintain effective working relationships with clients and vendors. Some of this work may require travel.
A BPM consultant should understand consulting principles and be able to work independently and with a team. They should be skilled in business process analysis and be able to use tools to capture as-is business processes. They should also learn BPM tools and proprietary products. They need to submit accurate and on-time reports of time and expenses; they must be able to deliver scalable, sound BPM solutions. Most employers look for someone with a bachelor’s degre with a focus on education, computer science, information technology (IT) process management, or a related field. Solid oral and written communication skills are also needed.
Consultant, Business Process / Management Tasks
- Design systems and procedures to more efficiently conduct an organization’s practices and procedures.
- Conduct organizational studies and evaluations to find inefficient business processes and programs.