A medical and health services manager works for a health care institution such as a hospital, overseeing either the whole facility or a part of it. Although many medical and health services managers work in a hospital setting, they also work in small medical practices. The tasks that a medical and health services manager may carry out include clerical tasks such as accounting, creating and dispensing budgets, devising rate plans, and creating reports. They also manage a group of medical personnel and make sure they provide quality service.
The medical and health services manager might also develop new health programs, discover areas in which training is necessary, and determine how this training can be implemented. The position might require directly recruiting employees and ensuring the facility is adequately staffed at all times, including through hiring and scheduling. Research skills are important to this position, as the medical and health services manager needs to be up to date on innovations and best practices related to medical procedures and equipment. The manager might also interact with patients to resolve disputes and/or to gain an understanding of their needs; therefore, customer service skills are very important.
This position typically requires a minimum of a bachelor’s degree and extensive experience in a related position.
Medical and Health Services Manager Tasks
Formulate business strategies and coordinate day-to-day business.
Direct or conduct recruitment, hiring and training of personnel.
Manage patient information and databases, ensuring that they are accurate and available only to authorized personnel.
Plan, implement and administer programs and services in a health care facility or medical business.
Provide medical expertise in implementing reimbursement policies.