Most of the time, payroll and benefits coordinators work within the human resources department of an organization. They work on matters related to employees' payroll and benefits. They support payroll and benefits processing. They process computerized or electronic timekeeping systems. If they work for small offices that have manual payroll system, they may collect and calculate employees’ timesheets manually. Most modern organizations use computerized payroll systems.
The coordinator’s job is to check for the accuracy of timesheets that are inputted into the company's computer. They also check to make sure that they are approved by authorized supervisors or managers. They respond to questions related to payroll and benefits from employees or supervisors via phone or email. They may manually reconcile some records, but most large companies use computerized systems for this purpose. Payroll and benefits coordinators may have to prepare spreadsheets that have various payroll data. They must have excellent customer service when responding to questions. They must have excellent verbal and written communication skills.
Employers usually require that candidates have a bachelor’s degree in accounting or other relevant fields. However, some employers may consider candidates who have significant, relevant work experience in lieu of a degree requirement. Payroll and benefits coordinators must be comfortable working with payroll and benefits software, as well as Microsoft Office.
Payroll & Benefits Coordinator Tasks
Develop and prepare communications to employees about benefit programs, procedures, claims and any other government mandated disclosures.
Administer employee benefits programs.
Maintain records and procedures for the administration process.
Ensure accuracy of employee benefits data, including service from third party vendors.