Postmasters oversee the operation of a post office. They are often the heads of individual branches, and will report to a regional manager of post office operations. At least a few years of prior experience may be required for this position; because it is a managerial position, supervisory experience may also be required.
Postmasters must be knowledgeable of all postal rules, policies, and laws, and ensure that all employees adhere to them, as well. Strong record-keeping, filing, and report-writing skills are also important in order to document mail operations. Postmasters generally propose a budget and will be provided one with which to operate. They oversee many employees, and not only employ fixed employees but also occasionally employ relief workers and highway contract route delivery services. They may also perform or oversee administrative duties, such as hiring, employee evaluations, scheduling, cash handling, and payroll. They should also assist and provide services to customers at a service window.
Strong customer service skills are important in this position. When problems arise, postmasters must do their best to resolve these issues for customers within the post office's scope of policies. An exam must be taken to become a postmaster, as well. Usually, postmasters work during the hours of the post office, though it is sometimes necessary to work before or after hours.
Organize and supervise activities related to the delivery and protection of public mail.
Educate the public of available services, postal laws and postal regulations.
Prepare and submit detailed and summary reports of post office activities to supervisors.
Hire, train, develop and evaluate employees and their performance.
Direct operations, management, and supportive services of one or a number of post offices.