A Call Center Manager earns an average salary of AED 165,000 per year. People in this job generally don't have more than 20 years' experience. A skill in Microsoft Office is associated with high pay for this job.

AED 31,666 - AED 300,171
AED 32K
AED 160K
AED 300K
MEDIAN: AED 165,000
10%
50%
90%
AED 0AED 310K
Salary AED 31,666 - AED 300,171
Bonus AED 500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 31,854 - AED 310,306
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 9 Dec 2017
  • Individuals Reporting: 24

Job Description for Call Center Manager

A call center manager is responsible for ensuring their organization's call center operates effectively and efficiently at all times. They must maintain a high level of customer satisfaction, and the ability to maintain a positive, professional attitude with customers and colleagues is essential. A call center manager is responsible for training, scheduling and leading their customer service team, as well as overseeing strategies for inbound and outbound calls. Most call center managers must be capable of using particular software programs, as well as possess the ability to type and run various company reports. They oversee their call center's statistics and take proactive and reactive steps to improve those statistics as needed. Additionally, they help provide guidance and training to employees to improve performance.

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Call Center Manager Tasks

  • Develops, implements and audits polices and procedures related to flow of information and systems used within the operations.
  • Establish standards of performance for the operations and manage the staffs to achieve the performance standards
  • Responsible for departmental budget.
  • Manages day to day activities within the call center operations.

Call Center Manager Job Listings

Pay Difference by Location

National Average: AED 165,000

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Call Center Manager

Gender

Female
14 %
Male
86 %
1-4 years
17%
5-9 years
29%
10-19 years
50%
20 years or more
4%

Experience Affects Call Center Manager Salaries

▲29%

▲9%

National Average
AED 165,000

Skills That Affect Call Center Manager Salaries


National Average
AED 165,000


Gender

Female
14 %
Male
86 %

Years of Experience

1-4 years
17%
5-9 years
29%
10-19 years
50%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 93%
dental benefits
Dental: 13%
vision benefits
Vision: 7%
no benefits
None: 7%