The average salary for a Call Center Manager in Dubai is AED 185,806 per year. Most people move on to other jobs if they have more than 20 years' experience in this career.

AED 32,623 - AED 291,510
AED 33K
AED 190K
AED 290K
MEDIAN: AED 185,806
10%
50%
90%
AED 0AED 294K
Salary AED 32,623 - AED 291,510
Bonus AED 0.00
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 32,623 - AED 294,666
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 13 Dec 2017
  • Individuals Reporting: 16

Job Description for Call Center Manager

A call center manager is responsible for ensuring their organization's call center operates effectively and efficiently at all times. They must maintain a high level of customer satisfaction, and the ability to maintain a positive, professional attitude with customers and colleagues is essential. A call center manager is responsible for training, scheduling and leading their customer service team, as well as overseeing strategies for inbound and outbound calls. Most call center managers must be capable of using particular software programs, as well as possess the ability to type and run various company reports. They oversee their call center's statistics and take proactive and reactive steps to improve those statistics as needed. Additionally, they help provide guidance and training to employees to improve performance.

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Call Center Manager Tasks

  • Develops, implements and audits polices and procedures related to flow of information and systems used within the operations.
  • Establish standards of performance for the operations and manage the staffs to achieve the performance standards
  • Responsible for departmental budget.
  • Manages day to day activities within the call center operations.

Call Center Manager Job Listings

Key Stats for Call Center Manager

Gender

Female
10 %
Male
90 %
1-4 years
13%
5-9 years
25%
10-19 years
63%

Experience Affects Call Center Manager Salaries

▲15%

▲7%

National Average
AED 186,000

Gender

Female
10 %
Male
90 %

Years of Experience

1-4 years
13%
5-9 years
25%
10-19 years
63%

Common Health Benefits

medical benefits
Medical: 100%
dental benefits
Dental: 11%
vision benefits
Vision:
no benefits
None: