The average pay for a Customer Service Agent is AED 61,879 per year. A skill in Customer Service is associated with high pay for this job. Experience strongly influences income for this job. Most people move on to other jobs if they have more than 10 years' experience in this career.

AED 23,270 - AED 121,049
AED 23K
AED 62K
AED 120K
MEDIAN: AED 62,071
10%
50%
90%
AED 0AED 123K
Salary AED 23,270 - AED 121,049
Bonus AED 51.52 - AED 14,544
Profit Sharing AED 2,500
Commission AED 1,350
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 23,839 - AED 123,342
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 17 Feb 2018
  • Individuals Reporting: 168

Job Description for Customer Service Agent

Customer service agents work in many types of private businesses, including at retail, insurance, and travel establishments. Customer service agents spend most of their time working with customers and clients to develop and strengthen business-customer relationships. These relationships are vital to the growth and prosperity of companies, as frustrated customers may not return for future business and the company could develop a bad reputation for poor customer care.

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Customer Service Agent Tasks

  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

Customer Service Agent Job Listings

Pay Difference by Location

National Average: AED 63,577

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Customer Service Agent

Gender

Female
36 %
Male
64 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 3 votes.
Less than 1 year
6%
1-4 years
63%
5-9 years
22%
10-19 years
8%
20 years or more
1%

Experience Affects Customer Service Agent Salaries

▲48%

▲16%

National Average
AED 64,000

▼6%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 3 votes.

Gender

Female
36 %
Male
64 %

Years of Experience

Less than 1 year
6%
1-4 years
63%
5-9 years
22%
10-19 years
8%
20 years or more
1%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 14%
vision benefits
Vision: 8%
no benefits
None: 11%