A Customer Service Officer earns an average salary of AED 82,183 per year. Experience strongly influences income for this job. Most people move on to other jobs if they have more than 10 years' experience in this field.

AED 23,839 - AED 181,902
AED 24K
AED 82K
AED 180K
MEDIAN: AED 82,183
10%
50%
90%
AED 0AED 185K
Salary AED 23,839 - AED 181,902
Bonus AED 1,192 - AED 25,168
Commission AED 311 - AED 40,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 23,839 - AED 185,651
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 20 Jan 2018
  • Individuals Reporting: 132

Job Description for Customer Service Officer

Customer service officers (also known as customer service representatives or specialists) handle all aspects of the customer-business relationship. Usually, they work alone at desks, communicating with customers either on the phone or via the Internet. They often handle calls and emails from the customer to resolve issues or direct them to a department or person that specializes in their issue. Customer service officers also handle complaints, promote services or goods, and oversee billing and payment issues.

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Customer Service Officer Tasks

  • Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
  • Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
  • Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
  • Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.

Customer Service Officer Job Listings

Pay Difference by Location

National Average: AED 85,123

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Customer Service Officer

Gender

Female
38 %
Male
62 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 3 votes.
Less than 1 year
5%
1-4 years
47%
5-9 years
39%
10-19 years
9%
20 years or more
1%

Experience Affects Customer Service Officer Salaries

▲43%

▲13%

National Average
AED 85,000

▼15%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 3 votes.

Gender

Female
38 %
Male
62 %

Years of Experience

Less than 1 year
5%
1-4 years
47%
5-9 years
39%
10-19 years
9%
20 years or more
1%

Common Health Benefits

medical benefits
Medical: 95%
dental benefits
Dental: 16%
vision benefits
Vision: 6%
no benefits
None: 5%