The average pay for an Entry-Level Customer Service Officer is AED 72,402 per year.

AED 19,463 - AED 176,944
AED 19K
AED 72K
AED 180K
MEDIAN: AED 72,402
10%
50%
90%
AED 0AED 180K
Salary AED 19,463 - AED 176,944
Bonus AED 8,500
Commission AED 10,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 19,463 - AED 180,323
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 15 Dec 2017
  • Individuals Reporting: 81

Job Description for Customer Service Officer

Customer service officers (also known as customer service representatives or specialists) handle all aspects of the customer-business relationship. Usually, they work alone at desks, communicating with customers either on the phone or via the Internet. They often handle calls and emails from the customer to resolve issues or direct them to a department or person that specializes in their issue. Customer service officers also handle complaints, promote services or goods, and oversee billing and payment issues.

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Customer Service Officer Tasks

  • Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
  • Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
  • Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
  • Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.

Customer Service Officer Job Listings

Pay Difference by Location

National Average: AED 72,402

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Officer

Gender

Female
44 %
Male
56 %
Less than 1 year
7%
1-4 years
74%
5-9 years
19%

Gender

Female
44 %
Male
56 %

Common Health Benefits

medical benefits
Medical: 92%
dental benefits
Dental: 11%
vision benefits
Vision:
no benefits
None: 8%