AED 71,939
Avg. Salary

Average additional compensation for this job:

Bonus

AED 13,500

Commission

AED 6,200

The average pay for an Entry-Level Customer Service Officer is AED 72,402 per year.

AED 16,785 - AED 176,169
AED 17K
AED 72K
AED 180K
MEDIAN: AED 71,939
10%
50%
90%
AED 0AED 180K
Salary AED 16,785 - AED 176,169
Bonus AED 13,500
Commission AED 101 - AED 29,799
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 16,785 - AED 180,734
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 21 Jul 2018
  • Individuals Reporting: 78

Job Description for Customer Service Officer

Customer service officers (also known as customer service representatives or specialists) handle all aspects of the customer-business relationship. Usually, they work alone at desks, communicating with customers either on the phone or via the Internet. They often handle calls and emails from the customer to resolve issues or direct them to a department or person that specializes in their issue. Customer service officers also handle complaints, promote services or goods, and oversee billing and payment issues.

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Customer Service Officer Tasks

  • Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
  • Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
  • Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
  • Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.

Customer Service Officer Job Listings

Pay Difference by Location

National Average: AED 72,000

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Officer

Gender

Female
39 %
Male
61 %
Less than 1 year
8%
1-4 years
73%
5-9 years
19%

Gender

Female
39 %
Male
61 %

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 8%
vision benefits
Vision:
no benefits
None: 11%