The average salary for an Entry-Level Customer Service Supervisor is AED 70,122 per year.

AED 9,123 - AED 194,571
AED 9K
AED 70K
AED 190K
MEDIAN: AED 70,122
10%
50%
90%
AED 0AED 194K
Salary AED 9,123 - AED 194,571
Bonus AED 5,000
Commission AED 10,700
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 9,123 - AED 194,571
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 5 Dec 2017
  • Individuals Reporting: 61

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

Customer Service Supervisor Job Listings

Pay Difference by Location

National Average: AED 71,525

Larger city markers indicate a job is popular in that location.

Customer Service Supervisor Advice

Q: What do you wish you knew about your job when you first started out?

Customer Service Supervisor in Dubai:
"Be CS manager."
Don't be aggressive when its come to deal with your staff !

Key Stats for Customer Service Supervisor

Gender

Female
27 %
Male
73 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.
Less than 1 year
7%
1-4 years
67%
5-9 years
26%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.

Gender

Female
27 %
Male
73 %

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 33%
vision benefits
Vision: 17%
no benefits
None: 17%