A Customer Service Supervisor in Dubai earns an average salary of AED 96,826 per year. People in this job generally don't have more than 20 years' experience. Experience strongly influences income for this job.

AED 28,406 - AED 185,349
AED 28K
AED 97K
AED 190K
MEDIAN: AED 96,826
10%
50%
90%
AED 0AED 185K
Salary AED 28,406 - AED 185,349
Bonus AED 1,851 - AED 24,832
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 30,304 - AED 185,349
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 15 Feb 2018
  • Individuals Reporting: 67

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

Customer Service Supervisor Job Listings

Key Stats for Customer Service Supervisor

Gender

Female
37 %
Male
63 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.
Less than 1 year
3%
1-4 years
33%
5-9 years
42%
10-19 years
21%
20 years or more
1%

Experience Affects Customer Service Supervisor Salaries

▲36%

▲2%

National Average
AED 97,000

▼24%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.

Gender

Female
37 %
Male
63 %

Years of Experience

Less than 1 year
3%
1-4 years
33%
5-9 years
42%
10-19 years
21%
20 years or more
1%

Common Health Benefits

medical benefits
Medical: 93%
dental benefits
Dental: 39%
vision benefits
Vision: 21%
no benefits
None: 4%