AED 95,401
Avg. Salary

Average additional compensation for this job:

Bonus

AED 9,826

Profit Sharing

AED 2,650

A Customer Service Supervisor in Dubai earns an average salary of AED 96,826 per year. People in this job generally don't have more than 20 years' experience. Experience strongly influences income for this job.

AED 28,951 - AED 184,048
AED 29K
AED 95K
AED 180K
MEDIAN: AED 95,401
10%
50%
90%
AED 0AED 184K
Salary AED 28,951 - AED 184,048
Bonus AED 9,826
Profit Sharing AED 2,650
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 30,767 - AED 184,048
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 21 Jul 2018
  • Individuals Reporting: 61

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

Customer Service Supervisor Job Listings

Key Stats for Customer Service Supervisor

Gender

Female
31 %
Male
69 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.
Less than 1 year
3%
1-4 years
34%
5-9 years
41%
10-19 years
20%
20 years or more
2%

Experience Affects Customer Service Supervisor Salaries

▲32%

▲3%

National Average
AED 95,000

▼22%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.

Gender

Female
31 %
Male
69 %

Years of Experience

Less than 1 year
3%
1-4 years
34%
5-9 years
41%
10-19 years
20%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 92%
dental benefits
Dental: 44%
vision benefits
Vision: 24%
no benefits
None: 4%