The average pay for a Senior Customer Service Representative (CSR) is AED 76,933 per year. Experience has a moderate effect on income for this job. Most people with this job move on to other positions after 20 years in this career.

AED 34,806 - AED 150,250
AED 35K
AED 77K
AED 150K
MEDIAN: AED 76,933
10%
50%
90%
AED 0AED 152K
Salary AED 34,806 - AED 150,250
Bonus AED 1,087 - AED 22,500
Commission AED 10,063
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 35,138 - AED 152,129
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 24 Feb 2018
  • Individuals Reporting: 79

Job Description for Senior Customer Service Representative (CSR)

Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.

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Senior Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Senior Customer Service Representative (CSR) Pay By Employer

$0$49K

$33,274

$34,610

Verizon Wireless
16 profiles
$36,341

$34,789

TD Bank, N.A.
14 profiles
$32,558

$29,890

Aetna, Inc.
12 profiles
$36,000

$35,826

$32,390

$33,230

Senior Customer Service Representative (CSR) Job Listings

Pay Difference by Location

National Average: AED 78,285

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
33 %
Male
67 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 3 votes.
1-4 years
23%
5-9 years
61%
10-19 years
16%

Experience Affects Senior Customer Service Representative (CSR) Salaries

▲40%

▲1%

National Average
AED 78,000

▼9%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 3 votes.

Gender

Female
33 %
Male
67 %

Years of Experience

1-4 years
23%
5-9 years
61%
10-19 years
16%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 13%
vision benefits
Vision: 8%
no benefits
None: 6%