The average pay for a Senior Customer Service Representative (CSR) is AED 76,933 per year. Experience has a moderate effect on income for this job. Most people with this job move on to other positions after 20 years in this career.

AED 34,881 - AED 178,793
AED 35K
AED 76K
AED 180K
MEDIAN: AED 76,340
10%
50%
90%
AED 0AED 178K
Salary AED 34,881 - AED 178,793
Bonus AED 1,138 - AED 25,760
Commission AED 11,031
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 35,234 - AED 178,793
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 14 Jul 2018
  • Individuals Reporting: 80

Job Description for Senior Customer Service Representative (CSR)

Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.

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Senior Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Senior Customer Service Representative (CSR) Job Listings

Pay Difference by Location

National Average: AED 78,689

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
33 %
Male
67 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.
1-4 years
26%
5-9 years
58%
10-19 years
16%

Experience Affects Senior Customer Service Representative (CSR) Salaries

▲39%

▲1%

National Average
AED 79,000

▼9%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.

Gender

Female
33 %
Male
67 %

Years of Experience

1-4 years
26%
5-9 years
58%
10-19 years
16%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 15%
vision benefits
Vision: 10%
no benefits
None: 8%