The average salary for a Call Center Manager in Melbourne, Victoria is AU$84,739 per year. Most people move on to other jobs if they have more than 20 years' experience in this field.

AU$58,321 - AU$128,134
AU$58K
AU$85K
AU$130K
MEDIAN: AU$84,739
10%
50%
90%
AU$0AU$137K
Salary AU$58,321 - AU$128,134
Bonus AU$511 - AU$26,915
Commission AU$6,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$53,638 - AU$137,496
  • Country: Australia
  • Currency: AUD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 34

Job Description for Call Center Manager

A call center manager is responsible for ensuring their organization's call center operates effectively and efficiently at all times. They must maintain a high level of customer satisfaction, and the ability to maintain a positive, professional attitude with customers and colleagues is essential. A call center manager is responsible for training, scheduling and leading their customer service team, as well as overseeing strategies for inbound and outbound calls. Most call center managers must be capable of using particular software programs, as well as possess the ability to type and run various company reports. They oversee their call center's statistics and take proactive and reactive steps to improve those statistics as needed. Additionally, they help provide guidance and training to employees to improve performance.

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Call Center Manager Tasks

  • Develops, implements and audits polices and procedures related to flow of information and systems used within the operations.
  • Establish standards of performance for the operations and manage the staffs to achieve the performance standards
  • Responsible for departmental budget.
  • Manages day to day activities within the call center operations.

Call Center Manager Job Listings

Key Stats for Call Center Manager

Gender

Female
65 %
Male
35 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.
1-4 years
32%
5-9 years
24%
10-19 years
37%
20 years or more
8%

Experience Affects Call Center Manager Salaries

▲16%

▲7%

National Average
AU$82,000

▼22%

Skills That Affect Call Center Manager Salaries


National Average
AU$82,000




Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.

Gender

Female
65 %
Male
35 %

Years of Experience

1-4 years
32%
5-9 years
24%
10-19 years
37%
20 years or more
8%

Common Health Benefits

medical benefits
Medical:
dental benefits
Dental:
vision benefits
Vision:
no benefits
None: 100%