A Call Center Manager earns an average salary of AU$71,511 per year. Most people move on to other jobs if they have more than 20 years' experience in this field.

AU$49,990 - AU$109,848
AU$50K
AU$72K
AU$110K
MEDIAN: AU$71,511
10%
50%
90%
AU$22.45 - AU$44.71
AU$22
AU$28
AU$45
MEDIAN: AU$28.08
10%
50%
90%
AU$0AU$115K
Salary AU$49,990 - AU$109,848
Bonus AU$986 - AU$24,534
Profit Sharing AU$500
Commission AU$5,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$50,333 - AU$115,238
  • Country: Australia
  • Currency: AUD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 147
Hourly Data AU$0AU$44
Hourly Rate AU$22.45 - AU$44.71
Hourly Tips AU$2.13
Overtime AU$30.00
Annual Data AU$0AU$115K
Bonus AU$986 - AU$24,534
Commission AU$5,000
Profit Sharing AU$500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$50,333 - AU$115,238
  • Country: United States
  • Currency: AUD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 23

Job Description for Call Center Manager

A call center manager is responsible for ensuring their organization's call center operates effectively and efficiently at all times. They must maintain a high level of customer satisfaction, and the ability to maintain a positive, professional attitude with customers and colleagues is essential. A call center manager is responsible for training, scheduling and leading their customer service team, as well as overseeing strategies for inbound and outbound calls. Most call center managers must be capable of using particular software programs, as well as possess the ability to type and run various company reports. They oversee their call center's statistics and take proactive and reactive steps to improve those statistics as needed. Additionally, they help provide guidance and training to employees to improve performance.

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Call Center Manager Tasks

  • Develops, implements and audits polices and procedures related to flow of information and systems used within the operations.
  • Establish standards of performance for the operations and manage the staffs to achieve the performance standards
  • Responsible for departmental budget.
  • Manages day to day activities within the call center operations.

Call Center Manager Job Listings

Popular Skills for Call Center Manager

Pay by Experience Level for Call Center Manager

Pay by Experience for a Call Center Manager has a positive trend. An entry-level Call Center Manager with less than 5 years of experience can expect to earn an average total compensation of AU$61,000 based on 82 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Call Center Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AU$78,000 based on 67 salaries. An experienced Call Center Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AU$82,000 based on 54 salaries. A Call Center Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AU$84,000 based on 10 salaries.

Pay Difference by Location

National Average: AU$70,883

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Call Center Manager

Gender

Female
56 %
Male
44 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.
Less than 1 year
2%
1-4 years
38%
5-9 years
25%
10-19 years
29%
20 years or more
6%

Experience Affects Call Center Manager Salaries

▲19%

▲16%

▲10%

National Average
AU$71,000

▼14%

Skills That Affect Call Center Manager Salaries

National Average
AU$71,000





Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.

Gender

Female
56 %
Male
44 %

Years of Experience

Less than 1 year
2%
1-4 years
38%
5-9 years
25%
10-19 years
29%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 5%
dental benefits
Dental: 2%
vision benefits
Vision: 1%
no benefits
None: 95%