A Customer Relationship Management (CRM) Manager earns an average salary of AU$80,123 per year. Most people move on to other jobs if they have more than 20 years' experience in this career. For the first five to ten years in this position, salary increases sharply, but any additional experience does not have a big effect on pay.

AU$49,342 - AU$125,368
AU$49K
AU$80K
AU$130K
MEDIAN: AU$79,659
10%
50%
90%
AU$20.50 - AU$35.00
AU$30
MEDIAN: AU$30.46
50%
AU$0AU$130K
Salary AU$49,342 - AU$125,368
Bonus AU$993 - AU$12,080
Profit Sharing AU$1,017
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$48,505 - AU$130,624
  • Country: Australia
  • Currency: AUD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 100
Hourly Data AU$0AU$60
Hourly Rate AU$30.46
Overtime AU$60.08
Annual Data AU$0AU$130K
Bonus AU$993 - AU$12,080
Profit Sharing AU$1,017
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$48,505 - AU$130,624
  • Country: United States
  • Currency: AUD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 7

Job Description for Customer Relationship Management (CRM) Manager

Customer relationship management (CRM) managers work in many types of industries to ensure organizations' success in profitability, reputation, and customer satisfaction. These professionals manage the relationship between the business and the consumer. A CRM manager is concerned with customer experience: How can the business improve the customer’s satisfaction and the likelihood that they return for future business? CRM managers also often work closely with the marketing department, providing employees with tools and technology to better serve customer needs.

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Customer Relationship Management (CRM) Manager Tasks

  • Develop and execute marketing campaign strategy and analyze campaign performance.
  • Communicate with internal and external partners to meet customer expectations.
  • Negotiate contract renewal, draft reports, and provide progress analysis.
  • Monitor and provide support on the implementation of service agreements.

Customer Relationship Management (CRM) Manager Job Listings

Pay Difference by Location

National Average: AU$79,308

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Customer Relationship Management (CRM) Manager

Gender

Female
65 %
Male
35 %
Less than 1 year
2%
1-4 years
30%
5-9 years
35%
10-19 years
28%
20 years or more
6%

Experience Affects Customer Relationship Management (CRM) Manager Salaries

▲11%

▲9%

National Average
AU$79,000

▼22%

Gender

Female
65 %
Male
35 %

Years of Experience

Less than 1 year
2%
1-4 years
30%
5-9 years
35%
10-19 years
28%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 7%
dental benefits
Dental:
vision benefits
Vision: 2%
no benefits
None: 91%