A Customer Service Manager at Woolworths earns an average salary of AU$57,701 per year. Most people with this job move on to other positions after 10 years in this career.

AU$50,812 - AU$71,608
AU$51K
AU$58K
AU$72K
MEDIAN: AU$57,701
10%
50%
90%
AU$21.97 - AU$25.78
AU$24
MEDIAN: AU$24.00
50%
AU$0AU$75K
Salary AU$50,812 - AU$71,608
Bonus AU$6,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$47,702 - AU$75,216
  • Country: Australia
  • Currency: AUD
  • Updated: 5 Jan 2018
  • Individuals Reporting: 17
Hourly Data AU$0AU$25
Hourly Rate AU$24.00
Annual Data AU$0AU$75K
Bonus AU$6,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$47,702 - AU$75,216
  • Country: United States
  • Currency: AUD
  • Updated: 5 Jan 2018
  • Individuals Reporting: 5

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Job Listings

Woolworths Reviews

Q: What is it like working as a Customer Service Manager at Woolworths?

Customer Service Manager in Melbourne:
"People."
Pros: The amount of people that I come into contact with every week from employees, colleges, customers and company representatives. It is always interesting talking and building relationships with a wide range of people.
Cons: Politics and office gossip, how quickly stories will go around not just the individual store but a whole area.

Key Stats for Customer Service Manager

Gender

Female
53 %
Male
47 %
Less than 1 year
14%
1-4 years
23%
5-9 years
50%
10-19 years
14%

Experience Affects Customer Service Manager Salaries

▼0%

National Average
AU$57,000

▼4%

Skills That Affect Customer Service Manager Salaries



Customer Service
▼0%

National Average
AU$57,000

Gender

Female
53 %
Male
47 %

Years of Experience

Less than 1 year
14%
1-4 years
23%
5-9 years
50%
10-19 years
14%

Common Health Benefits

medical benefits
Medical:
dental benefits
Dental:
vision benefits
Vision:
no benefits
None: 100%