Customer Service Manager with People Management Skills in Sydney, New South Wales Salary (Australia)

The average salary for a Customer Service Manager with People Management skills in Sydney, New South Wales is AU$64,677 per year. Most people with this job move on to other positions after 20 years in this career.

AU$45,832 - AU$95,780
AU$46K
AU$64K
AU$96K
MEDIAN: AU$64,498
10%
50%
90%
AU$0AU$101K
Salary AU$45,832 - AU$95,780
Bonus AU$0.00 - AU$10,033
Profit Sharing AU$16,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$47,178 - AU$101,948
  • Country: Australia
  • Currency: AUD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 105

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Job Listings

Pay by Experience Level for Customer Service Manager

Pay by Experience for a Customer Service Manager has a positive trend. An entry-level Customer Service Manager with less than 5 years of experience can expect to earn an average total compensation of AU$60,000 based on 53 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AU$69,000 based on 50 salaries. An experienced Customer Service Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AU$81,000 based on 32 salaries. A Customer Service Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AU$88,000 based on 7 salaries.

Key Stats for Customer Service Manager

Gender

Female
68 %
Male
32 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.
Less than 1 year
2%
1-4 years
31%
5-9 years
35%
10-19 years
25%
20 years or more
7%

Experience Affects Customer Service Manager Salaries

▲31%

▲21%

▲3%

National Average
AU$67,000

▼11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
2%
1-4 years
31%
5-9 years
35%
10-19 years
25%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 3%
dental benefits
Dental: 1%
vision benefits
Vision: 1%
no benefits
None: 97%