An Experienced Customer Service Manager earns an average salary of AU$70,108 per year. A skill in Project Management is associated with high pay for this job.

AU$50,858 - AU$103,834
AU$51K
AU$70K
AU$100K
MEDIAN: AU$70,108
10%
50%
90%
AU$21.52 - AU$36.89
AU$22
AU$28
AU$37
MEDIAN: AU$28.36
10%
50%
90%
AU$0AU$106K
Salary AU$50,858 - AU$103,834
Bonus AU$0.00 - AU$14,296
Profit Sharing AU$4,000
Commission AU$0.00
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$50,533 - AU$106,284
  • Country: Australia
  • Currency: AUD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 245
Hourly Data AU$0AU$50
Hourly Rate AU$21.52 - AU$36.89
Overtime AU$29.48
Annual Data AU$0AU$106K
Bonus AU$0.00 - AU$14,296
Commission AU$0.00
Profit Sharing AU$4,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$50,533 - AU$106,284
  • Country: United States
  • Currency: AUD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 31

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Job Listings

Pay Difference by Location

National Average: AU$69,706

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Manager

Gender

Female
55 %
Male
45 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 13 votes.
10-19 years
84%
20 years or more
16%

Skills That Affect Customer Service Manager Salaries


Customer Service
▼0%


National Average
AU$70,000





Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 13 votes.

Gender

Female
55 %
Male
45 %

Common Health Benefits

medical benefits
Medical: 6%
dental benefits
Dental: 3%
vision benefits
Vision: 3%
no benefits
None: 92%