Customer Service Officer in Brisbane, Queensland Salary (Australia)

The average salary for a Customer Service Officer in Brisbane, Queensland is AU$47,666 per year. People in this job generally don't have more than 20 years' experience. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

AU$38,609 - AU$59,291
AU$39K
AU$48K
AU$59K
MEDIAN: AU$47,770
10%
50%
90%
AU$18.30 - AU$26.72
AU$18
AU$22
AU$27
MEDIAN: AU$22.09
10%
50%
90%
AU$0AU$59K
Salary AU$38,609 - AU$59,291
Bonus AU$1,650
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$38,503 - AU$58,316
  • Country: Australia
  • Currency: AUD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 111
Hourly Data AU$0AU$35
Hourly Rate AU$18.30 - AU$26.72
Overtime AU$26.96
Annual Data AU$0AU$58K
Bonus AU$1,650
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$38,503 - AU$58,316
  • Country: United States
  • Currency: AUD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 68

Job Description for Customer Service Officer

Customer service officers (also known as customer service representatives or specialists) handle all aspects of the customer-business relationship. Usually, they work alone at desks, communicating with customers either on the phone or via the Internet. They often handle calls and emails from the customer to resolve issues or direct them to a department or person that specializes in their issue. Customer service officers also handle complaints, promote services or goods, and oversee billing and payment issues.

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Customer Service Officer Tasks

  • Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
  • Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
  • Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
  • Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.

Customer Service Officer Job Listings

Pay by Experience Level for Customer Service Officer

Pay by Experience for a Customer Service Officer has a positive trend. An entry-level Customer Service Officer with less than 5 years of experience can expect to earn an average total compensation of AU$46,000 based on 124 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Officer with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AU$48,000 based on 39 salaries. An experienced Customer Service Officer which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AU$51,000 based on 32 salaries. A Customer Service Officer with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AU$51,000 based on 14 salaries.

Key Stats for Customer Service Officer

Gender

Female
75 %
Male
25 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 14 votes.
Less than 1 year
11%
1-4 years
51%
5-9 years
17%
10-19 years
13%
20 years or more
8%

Experience Affects Customer Service Officer Salaries

▲9%

▲9%

▲2%

National Average
AU$47,000

▼3%

Skills That Affect Customer Service Officer Salaries

Customer Service
▼0%

National Average
AU$47,000

▼1%


▼2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 14 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
11%
1-4 years
51%
5-9 years
17%
10-19 years
13%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 3%
dental benefits
Dental: 1%
vision benefits
Vision: 1%
no benefits
None: 97%