Average Customer Service Officer Salary in Australia

AU$51,125
Avg. Base Salary (AUD)
10%
A$41k
MEDIAN
A$51k
90%
A$64k

The average salary for a Customer Service Officer is AU$51,125

Base Salary
AU$41k - AU$64k
Bonus
AU$208 - AU$5k
Profit Sharing
AU$400 - AU$2k
Commission
AU$0 - AU$3k
Total Pay
AU$42k - AU$63k
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What is the Pay by Experience Level for Customer Service Officers?

What Do Customer Service Officers Do?

Customer Service Officer Tasks
  • Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
  • Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
  • Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
  • Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.
Find your market worth – how it works:

Gender Breakdown

Female
79.6%
Male
20.3%
Prefer to self-define
0.2%
This data is based on 646 survey responses. Learn more about the gender pay gap.

Common Health Benefits

Medical

4%

Dental

0%

Vision

0%

None

96%