AU$48,946
Avg. Salary
AU$23.34
Avg. Hourly Rate

Average additional compensation:

AU$1,989

Bonus

AU$1,600

Profit Sharing

AU$1,600

Commission

What am I worth?
How should I pay?

The average pay for a Customer Service Officer is AU$23.34 per hour.

The average pay for a Customer Service Officer is AU$48,946 per year.

10%
AU$18.93
10%
AU$23.34
50%
AU$28.81
90%
90%
MEDIAN AU$23.34
10%
AU$40k
10%
AU$49k
50%
AU$61k
90%
90%
MEDIAN AU$48,946
AU$39,671 - AU$61,000
AU$40K
AU$49K
AU$61K
MEDIAN: AU$48,946
10%
50%
90%
AU$18.93 - AU$28.81
AU$19
AU$23
AU$29
MEDIAN: AU$23.34
10%
50%
90%
AU$0AU$61K
Salary AU$39,671 - AU$61,000
Bonus AU$205 - AU$5,896
Profit Sharing AU$1,600
Commission AU$1,600
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$39,712 - AU$61,297
  • Country: Australia
  • Currency: AUD
  • Updated: 23 Mar 2019
  • Individuals Reporting: 900
Hourly Data AU$0AU$50
Hourly Rate AU$18.93 - AU$28.81
Overtime AU$17.23 - AU$50.22
Annual Data AU$0AU$61K
Bonus AU$205 - AU$5,896
Commission AU$1,600
Profit Sharing AU$1,600
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$39,712 - AU$61,297
  • Country: United States
  • Currency: AUD
  • Updated: 23 Mar 2019
  • Individuals Reporting: 663

Job Description for Customer Service Officer

Customer service officers (also known as customer service representatives or specialists) handle all aspects of the customer-business relationship. Usually, they work alone at desks, communicating with customers either on the phone or via the Internet. They often handle calls and emails from the customer to resolve issues or direct them to a department or person that specializes in their issue. Customer service officers also handle complaints, promote services or goods, and oversee billing and payment issues.

Read More...
Customer Service Officer Tasks
  • Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
  • Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
  • Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
  • Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.

Popular Employer Salaries for Customer Service Officer

Common Career Paths for Customer Service Officer


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Customer Service Officer Job Listings

Popular Skills for Customer Service Officer

Pay by Experience Level for Customer Service Officer

Pay by Experience for a Customer Service Officer has a positive trend. An entry-level Customer Service Officer with less than 5 years of experience can expect to earn an average total compensation of AU$46,000 based on 1,055 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Officer with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AU$49,000 based on 437 salaries. An experienced Customer Service Officer which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AU$50,000 based on 292 salaries. A Customer Service Officer with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AU$50,000 based on 104 salaries.

Pay Difference by Location

National Average: AU$49,002

Larger city markers indicate a job is popular in that location.

Customer Service Officer Reviews

Q: What is it like working as a Customer Service Officer?

Customer Service Officer in thornlie:
"Nice and peaceful workplace."
Pros: close to my home
Cons: nothing really

Customer Service Officer in Pymble:
"Aa."
Pros: Some of the people I work with are great.
Cons: Management are really bad and rude.

Customer Service Officer in Liverpool:
"A good stepping stone."
Pros: It's a great way to feel like you are helping people.
Cons: They don't reward hard work. It's all about meeting kpi and making sure the numbers look good.

Customer Service Officer in Melbourne:
"Fulfilling."
Pros: Supervising, implementing, paraplanning, customer service, financial analysis, corporate culture, work flexibility, management, perks.
Cons: Interruptions.

Customer Service Officer in Mount Isa:
"Good Job, Hard Industry."
Pros: Pay.
Cons: Sometimes the people.

Customer Service Officer in Kew Gardens:
"Challenging at times but easy at times."
Pros: The people I work with. I like the fact that they are strict on guidelines like. Anti bullying, code of conduct, etc.
Cons: The induction process and the varying conditions of employees of the same role.

Customer Service Officer in Melbourne:
"Stress Level Quite High, Good Hours, Very Few Perks."
Pros: Work colleagues are fantastic. Good hours, no weekends, quite flexible. Relaxed atmosphere. Very challenging.
Cons: Very low pay. No bonuses or perks. Dealing with customers isn't always easy.

Related Job Salaries

Key Stats for Customer Service Officer

Gender

Female
79 %
Male
21 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.
Less than 1 year
9%
1-4 years
50%
5-9 years
20%
10-19 years
15%
20 years or more
6%

Experience Affects Customer Service Officer Salaries

▲3%

▲2%

▼0%

National Average
AU$49,000

▼5%

Skills That Affect Customer Service Officer Salaries

National Average
AU$49,000




▼4%


▼6%

▼13%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.

Gender

Female
79 %
Male
21 %

Years of Experience

Less than 1 year
9%
1-4 years
50%
5-9 years
20%
10-19 years
15%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 4%
dental benefits
Dental: 1%
vision benefits
Vision: 1%
no benefits
None: 96%