The average salary for a Customer Service Officer in Australia is AU$49,593.
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AU$40k - AU$62k
AU$412 - AU$5k
AU$400 - AU$2k
AU$0 - AU$2k
AU$40k - AU$62k
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Job Description for Customer Service Officer
Customer service officers (also known as customer service representatives or specialists) handle all aspects of the customer-business relationship. Usually, they work alone at desks, communicating with customers either on the phone or via the Internet. They often handle calls and emails from the customer to resolve issues or direct them to a department or person that specializes in their issue. Customer service officers also handle complaints, promote services or goods, and oversee billing and p…Read more
Customer Service Officer Tasks
- Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
- Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
- Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
- Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.
Popular Employer Salaries for Customer Service Officer
The top respondents for the job title Customer Service Officer are from the companies National Hearing Care, Bendigo Bank and Bank of Queensland. Reported salaries are highest at Department of Human Services where the average pay is AU$57,408. Other companies that offer high salaries for this role include Commonwealth Bank of Australia and Hcf, Inc., earning around AU$54,728 and AU$49,704, respectively. Bank of Queensland pays the lowest at around AU$41,838. National Hearing Care and Bendigo Bank also pay on the lower end of the scale, paying AU$42,359 and AU$49,579, respectively.
Customer Service Officer Job Listings
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Popular Skills for Customer Service Officer
Oral / Verbal Communication
Skills in Oral / Verbal Communication are correlated to pay that is above average. Skills that pay less than market rate include Sales, Data Entry, Administration and Customer Service.
Pay by Experience Level for Customer Service Officer
An entry-level Customer Service Officer with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of AU$46,771 based on 139 salaries. An early career Customer Service Officer with 1-4 years of experience earns an average total compensation of AU$48,717 based on 747 salaries. A mid-career Customer Service Officer with 5-9 years of experience earns an average total compensation of AU$50,896 based on 305 salaries. An experienced Customer Service Officer with 10-19 years of experience earns an average total compensation of AU$50,989 based on 232 salaries. In their late career (20 years and higher), employees earn an average total compensation of AU$51,995.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Service Officer in their job title in Sydney, New South Wales earn an average of 7.5% more than the national average. These job titles also find higher than average salaries in Perth, Western Australia (2.5% more) and Brisbane, Queensland (0.2% more). The lowest salaries can be found in Gold Coast, Queensland (12.3% less), Hobart, Tasmania (11.6% less) and Adelaide, South Australia (6.7% less).
Years of Experience
This data is based on 1,517 survey responses.
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