Avg. Base Salary (AUD)
The average salary for a Customer Service Officer is AU$50,384
What is the Pay by Experience Level for Customer Service Officers?
An entry-level Customer Service Officer with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of AU$48,542 based on 125 salaries. An early career Customer Service Officer with 1-4 years of experience earns an average total compensation of AU$49,353 based on …Read more
What Do Customer Service Officers Do?
Customer service officers (also known as customer service representatives or specialists) handle all aspects of the customer-business relationship. Usually, they work alone at desks, communicating with customers either on the phone or via the Internet. They often handle calls and emails from the customer to resolve issues or direct them to a department or person that specializes in their issue. Customer service officers also handle complaints, promote services or goods, and oversee billing and …Read more
- Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
- Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
- Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
- Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.