Average Customer Service Officer Salary in Australia

AU$52,010
Avg. Base Salary (AUD)
10%
A$43k
MEDIAN
A$52k
90%
A$64k

The average salary for a Customer Service Officer is AU$52,010

Base Salary
AU$43k - AU$64k
Bonus
AU$201 - AU$5k
Profit Sharing
AU$407 - AU$2k
Commission
AU$0 - AU$2k
Total Pay
AU$43k - AU$64k
Is Average Customer Service Officer Salary in Australia your job title? Find out what you should be paid
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What Do Customer Service Officers Do?

Customer Service Officer Tasks
  • Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
  • Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
  • Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
  • Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.
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FAQs About Customer Service Officers

What is the highest pay for Customer Service Officers?

Our data indicates that the highest pay for a Customer Service Officer is A$64k / year

What is the lowest pay for Customer Service Officers?

Our data indicates that the lowest pay for a Customer Service Officer is A$43k / year

How can Customer Service Officers increase their salary?

Increasing your pay as a Customer Service Officer is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Customer Service Officer that oversees more junior Customer Service Officers, this experience can increase the likelihood to earn more.