The average pay for a Customer Service Officer in Melbourne, Victoria is AU$47,026 per year. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least. Most people move on to other jobs if they have more than 20 years' experience in this career.

AU$38,821 - AU$56,746
AU$39K
AU$47K
AU$57K
MEDIAN: AU$46,844
10%
50%
90%
AU$18.92 - AU$28.78
AU$19
AU$22
AU$29
MEDIAN: AU$22.49
10%
50%
90%
AU$0AU$58K
Salary AU$38,821 - AU$56,746
Bonus AU$3,025
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$39,086 - AU$58,117
  • Country: Australia
  • Currency: AUD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 170
Hourly Data AU$0AU$50
Hourly Rate AU$18.92 - AU$28.78
Overtime AU$15.21 - AU$50.51
Annual Data AU$0AU$58K
Bonus AU$3,025
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$39,086 - AU$58,117
  • Country: United States
  • Currency: AUD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 114

Job Description for Customer Service Officer

Customer service officers (also known as customer service representatives or specialists) handle all aspects of the customer-business relationship. Usually, they work alone at desks, communicating with customers either on the phone or via the Internet. They often handle calls and emails from the customer to resolve issues or direct them to a department or person that specializes in their issue. Customer service officers also handle complaints, promote services or goods, and oversee billing and payment issues.

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Customer Service Officer Tasks

  • Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
  • Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
  • Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
  • Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.

Customer Service Officer Job Listings

Pay by Experience Level for Customer Service Officer

Pay by Experience for a Customer Service Officer has a positive trend. An entry-level Customer Service Officer with less than 5 years of experience can expect to earn an average total compensation of AU$46,000 based on 201 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Officer with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AU$49,000 based on 82 salaries. An experienced Customer Service Officer which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AU$49,000 based on 46 salaries. A Customer Service Officer with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AU$49,000 based on 19 salaries.

Key Stats for Customer Service Officer

Gender

Female
79 %
Male
21 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.
Less than 1 year
7%
1-4 years
52%
5-9 years
22%
10-19 years
13%
20 years or more
6%

Experience Affects Customer Service Officer Salaries

▲5%

▲4%

▲4%

National Average
AU$47,000

▼2%

Skills That Affect Customer Service Officer Salaries

▼0%

National Average
AU$47,000



▼3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.

Gender

Female
79 %
Male
21 %

Years of Experience

Less than 1 year
7%
1-4 years
52%
5-9 years
22%
10-19 years
13%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 7%
dental benefits
Dental: 1%
vision benefits
Vision: 1%
no benefits
None: 92%