The average salary for a Customer Service Officer at Bank of Queensland in Australia is AU$41,992.
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AU$33k - AU$56k
AU$35k - AU$56k
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Job Description for Customer Service Officer
Customer service officers (also known as customer service representatives or specialists) handle all aspects of the customer-business relationship. Usually, they work alone at desks, communicating with customers either on the phone or via the Internet. They often handle calls and emails from the customer to resolve issues or direct them to a department or person that specializes in their issue. Customer service officers also handle complaints, promote services or goods, and oversee billing and p…Read more
Customer Service Officer Tasks
- Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
- Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
- Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
- Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.
Popular Employer Salaries for Customer Service Officer
The top respondents for the job title Customer Service Officer are from the companies National Hearing Care, Bendigo Bank and Department of Human Services. Reported salaries are highest at Department of Human Services where the average pay is AU$57,408. Other companies that offer high salaries for this role include Commonwealth Bank of Australia and Hcf, Inc., earning around AU$54,728 and AU$49,704, respectively. National Hearing Care pays the lowest at around AU$42,359. Australia Post and MatchWorks also pay on the lower end of the scale, paying AU$46,500 and AU$49,359, respectively.
Customer Service Officer Job Listings
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Popular Skills for Customer Service Officer
Years of Experience
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