Entry-Level Customer Service Representative (CSR) Salary (Australia)

The average wage for an Entry-Level Customer Service Representative (CSR) is AU$20.71 per hour.

AU$36,831 - AU$56,668
AU$37K
AU$47K
AU$57K
MEDIAN: AU$46,519
10%
50%
90%
AU$16.79 - AU$25.84
AU$17
AU$21
AU$26
MEDIAN: AU$20.74
10%
50%
90%
AU$0AU$56K
Salary AU$36,831 - AU$56,668
Bonus AU$550 - AU$9,722
Profit Sharing AU$4,000
Commission AU$4,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$35,871 - AU$56,170
  • Country: Australia
  • Currency: AUD
  • Updated: 11 Jan 2018
  • Individuals Reporting: 748
Hourly Data AU$0AU$47
Hourly Rate AU$16.79 - AU$25.84
Hourly Tips AU$2.50
Overtime AU$18.12 - AU$47.44
Annual Data AU$0AU$56K
Bonus AU$550 - AU$9,722
Commission AU$4,000
Profit Sharing AU$4,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$35,871 - AU$56,170
  • Country: United States
  • Currency: AUD
  • Updated: 11 Jan 2018
  • Individuals Reporting: 759

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Popular Employer Salaries for Customer Service Representative (CSR)

Customer Service Representative (CSR) Job Listings

Pay Difference by Location

National Average: AU$45,290

Larger city markers indicate a job is popular in that location.

Customer Service Representative (CSR) Advice

Q: What do you wish you knew about your job when you first started out?

Customer Service Representative (CSR) in Sydney:
Its a government job. Its good job.

Customer Service Representative (CSR) in Sydney:
"Communication skills with the management."
As a customer service officer it is important to keep work at work and leave it at work. Sometimes when being new to this kind of work you have to deal with your communication to staff and management and most importantly to the customers. Most time if you don't have management support you have to find a way to win the customer over. If culturally the state are not use to confrontation you have to be able to work with the customers but let them know who is the ''boss''.

Key Stats for Customer Service Representative (CSR)

Gender

Female
60 %
Male
40 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 37 votes.
Less than 1 year
14%
1-4 years
74%
5-9 years
13%

Skills That Affect Customer Service Representative (CSR) Salaries






▲1%

Phone Support
▼0%

National Average
AU$45,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 37 votes.

Gender

Female
60 %
Male
40 %

Common Health Benefits

medical benefits
Medical: 8%
dental benefits
Dental: 1%
vision benefits
Vision: 2%
no benefits
None: 91%