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Average Customer Service Representative (CSR) Salary in Sydney, New South Wales

AU$51,877
Avg. SalaryShow Hourly Rate
AU$2,750
Bonus
AU$3,870
Commission
AU$11,500
Profit Sharing
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How should I pay?
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The average salary for a Customer Service Representative (CSR) in Sydney, New South Wales is AU$51,877.
10%
A$41k
MEDIAN
A$52k
90%
A$63k
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Salary
AU$41k - AU$63k
Bonus
AU$789 - AU$5k
Profit Sharing
AU$0 - AU$12k
Commission
AU$0 - AU$4k
Total Pay
AU$40k - AU$63k
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What Do Customer Service Representative (CSR)s Do?

Customer Service Representative (CSR) Tasks
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

Popular Employer Salaries for Customer Service Representative (CSR)

The top respondents for the job title Customer Service Representative (CSR) are from the companies Commonwealth Bank of Australia, Datacom and National Australia Bank. Reported salaries are highest at Westpac Banking Corp where the average pay is AU$53,052. Other companies that offer high salaries for this role include National Australia Bank, earning around AU$52,471. Datacom pays the lowest at around AU$41,233. Commonwealth Bank of Australia also pays on the lower end of the scale, paying AU$50,020.

Career Paths

Explore the most common career paths for Customer Service Representative (CSR). Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Service Representative (CSR)
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Customer Service Representative (CSR) Job Listings

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What Are Popular Skills for Customer Service Representative (CSR)s?

Skills in Customer Service, Customer Relations, Problem Solving and Data Entry are correlated to pay that is above average. Skills that pay less than market rate include Phone Support.

What is the Pay by Experience Level for Customer Service Representative (CSR)s?

An entry-level Customer Service Representative (CSR) with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of AU$48,847 based on 68 salaries. An early career Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation of AU$51,437 based on 291 salaries. A mid-career Customer Service Representative (CSR) with 5-9 years of experience earns an average total compensation of AU$55,064 based on 89 salaries. An experienced Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation of AU$54,734 based on 74 salaries. In their late career (20 years and higher), employees earn an average total compensation of AU$55,019.
Employees with Customer Service Representative (CSR) in their job title in Newcastle, New South Wales earn an average of 3.7% more than the national average. The lowest salaries can be found in Adelaide, South Australia (10.4% less), Gold Coast, Queensland (5.9% less) and Hobart, Tasmania (3.8% less).

Years of Experience

This data is based on 537 survey responses.
Entry Level
12.7%
Early Career
54.2%
Mid Career
16.6%
Experienced
13.8%
Late Career
2.8%

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