Customer Service Representative (CSR) with Customer Relationship Management (CRM) Skills Salary (Australia)

A Customer Service Representative (CSR) with Customer Relationship Management (CRM) skills earns an average salary of AU$49,472 per year. People in this job generally don't have more than 20 years' experience. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

AU$39,727 - AU$60,441
AU$40K
AU$49K
AU$60K
MEDIAN: AU$49,360
10%
50%
90%
AU$18.29 - AU$27.16
AU$18
AU$23
AU$27
MEDIAN: AU$22.91
10%
50%
90%
AU$0AU$60K
Salary AU$39,727 - AU$60,441
Bonus AU$1,016 - AU$9,536
Commission AU$20,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$39,399 - AU$60,558
  • Country: Australia
  • Currency: AUD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 198
Hourly Data AU$0AU$50
Hourly Rate AU$18.29 - AU$27.16
Overtime AU$20.61 - AU$50.17
Annual Data AU$0AU$60K
Bonus AU$1,016 - AU$9,536
Commission AU$20,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$39,399 - AU$60,558
  • Country: United States
  • Currency: AUD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 100

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of AU$48,000 based on 178 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AU$52,000 based on 89 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AU$50,000 based on 68 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AU$55,000 based on 17 salaries.

Pay Difference by Location

National Average: AU$49,211

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Representative (CSR)

Gender

Female
63 %
Male
38 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 14 votes.
Less than 1 year
5%
1-4 years
47%
5-9 years
22%
10-19 years
20%
20 years or more
5%

Experience Affects Customer Service Representative (CSR) Salaries

▲11%

▲5%

Experienced
▲2%

National Average
AU$49,000

▼3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 14 votes.

Gender

Female
63 %
Male
38 %

Years of Experience

Less than 1 year
5%
1-4 years
47%
5-9 years
22%
10-19 years
20%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 6%
dental benefits
Dental: 1%
vision benefits
Vision: 1%
no benefits
None: 92%