Customer Service Specialist in Melbourne, Victoria Salary (Australia)

The average salary for a Customer Service Specialist in Melbourne, Victoria is AU$53,229 per year. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least. Most people move on to other jobs if they have more than 20 years' experience in this field.

AU$41,590 - AU$62,565
AU$42K
AU$53K
AU$63K
MEDIAN: AU$53,042
10%
50%
90%
AU$18.67 - AU$29.55
AU$19
AU$24
AU$30
MEDIAN: AU$23.91
10%
50%
90%
AU$0AU$63K
Salary AU$41,590 - AU$62,565
Bonus AU$3,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$40,490 - AU$63,235
  • Country: Australia
  • Currency: AUD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 61
Hourly Data AU$0AU$29
Hourly Rate AU$18.67 - AU$29.55
Overtime AU$27.50
Annual Data AU$0AU$63K
Bonus AU$3,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$40,490 - AU$63,235
  • Country: United States
  • Currency: AUD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 28

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

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Customer Service Specialist Tasks

  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

Customer Service Specialist Job Listings

Pay by Experience Level for Customer Service Specialist

Pay by Experience for a Customer Service Specialist has a positive trend. An entry-level Customer Service Specialist with less than 5 years of experience can expect to earn an average total compensation of AU$50,000 based on 55 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AU$55,000 based on 24 salaries. An experienced Customer Service Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AU$56,000 based on 23 salaries. A Customer Service Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AU$60,000 based on 7 salaries.

Key Stats for Customer Service Specialist

Gender

Female
58 %
Male
42 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.
Less than 1 year
8%
1-4 years
48%
5-9 years
16%
10-19 years
20%
20 years or more
8%

Experience Affects Customer Service Specialist Salaries

▲14%

▲7%

▲5%

National Average
AU$52,000

▼4%

Skills That Affect Customer Service Specialist Salaries

▲4%


National Average
AU$52,000

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.

Gender

Female
58 %
Male
42 %

Years of Experience

Less than 1 year
8%
1-4 years
48%
5-9 years
16%
10-19 years
20%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 16%
dental benefits
Dental: 5%
vision benefits
Vision: 2%
no benefits
None: 84%