AU$52,865
Avg. Salary
AU$25.15
Avg. Hourly Rate

Average additional compensation:

AU$2,043

Bonus

AU$1,000

Profit Sharing

AU$6,700

Commission

What am I worth?
How should I pay?

The average pay for a Customer Service Specialist is AU$25.15 per hour.

The average pay for a Customer Service Specialist is AU$52,865 per year.

10%
AU$18.69
10%
AU$25.15
50%
AU$30.17
90%
90%
MEDIAN AU$25.15
10%
AU$42k
10%
AU$53k
50%
AU$62k
90%
90%
MEDIAN AU$52,865
AU$42,116 - AU$61,660
AU$42K
AU$53K
AU$62K
MEDIAN: AU$52,865
10%
50%
90%
AU$18.69 - AU$30.17
AU$19
AU$25
AU$30
MEDIAN: AU$25.15
10%
50%
90%
AU$0AU$63K
Salary AU$42,116 - AU$61,660
Bonus AU$499 - AU$7,771
Profit Sharing AU$1,000
Commission AU$6,700
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$40,802 - AU$63,205
  • Country: Australia
  • Currency: AUD
  • Updated: 18 Apr 2019
  • Individuals Reporting: 312
Hourly Data AU$0AU$146
Hourly Rate AU$18.69 - AU$30.17
Hourly Tips AU$1.25
Overtime AU$14.00 - AU$146
Annual Data AU$0AU$63K
Bonus AU$499 - AU$7,771
Commission AU$6,700
Profit Sharing AU$1,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$40,802 - AU$63,205
  • Country: United States
  • Currency: AUD
  • Updated: 18 Apr 2019
  • Individuals Reporting: 160

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

Read More...
Customer Service Specialist Tasks
  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

Popular Employer Salaries for Customer Service Specialist

Customer Service Specialist Job Listings

Pay by Experience Level for Customer Service Specialist

Pay by Experience for a Customer Service Specialist has a positive trend. An entry-level Customer Service Specialist with less than 5 years of experience can expect to earn an average total compensation of AU$50,000 based on 295 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AU$54,000 based on 107 salaries. An experienced Customer Service Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AU$54,000 based on 69 salaries. A Customer Service Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AU$51,000 based on 24 salaries.

Pay Difference by Location

-1%

-1%

-2%

-3%

-8%

-8%

-17%

National Average: AU$53,417

Larger city markers indicate a job is popular in that location.

Customer Service Specialist Reviews

Q: What is it like working as a Customer Service Specialist?

Customer Service Specialist in essendon:
"Great."
Pros: iterating with clients
Cons: treated unfair

Customer Service Specialist in Melbourne:
"Special Buys."
Pros: Interaction with people. Self Managed.
Cons: Over worked

Customer Service Specialist in Ballarat:
"Fun & engaging, but underpaid."
Pros: The family vibe, the easy going nature of everyone, and the social events.
Cons: The pay. I am one of the lowest paid despite my knowledge and expertise.

Customer Service Specialist in Melbourne:
"Pump specialist."
Stress about what is in your ability to change and always put a smile in your voice. Learn from your mistakes, use your voice tempo to control the call.

Related Job Salaries

Key Stats for Customer Service Specialist

Gender

Female
75 %
Male
25 %
Less than 1 year
8%
1-4 years
50%
5-9 years
19%
10-19 years
17%
20 years or more
5%

Experience Affects Customer Service Specialist Salaries

▲2%

▲2%

National Average
AU$53,000

▼5%

▼6%

Skills That Affect Customer Service Specialist Salaries

National Average
AU$53,000

▼1%

▼2%

Customer Service
▼3%

▼7%

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
8%
1-4 years
50%
5-9 years
19%
10-19 years
17%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 11%
dental benefits
Dental: 3%
vision benefits
Vision: 2%
no benefits
None: 88%