A Customer Service Specialist earns an average salary of AU$51,667 per year. Most people with this job move on to other positions after 20 years in this career.

AU$40,649 - AU$60,560
AU$41K
AU$52K
AU$61K
MEDIAN: AU$51,705
10%
50%
90%
AU$18.56 - AU$28.89
AU$19
AU$24
AU$29
MEDIAN: AU$24.19
10%
50%
90%
AU$0AU$61K
Salary AU$40,649 - AU$60,560
Bonus AU$304 - AU$6,035
Profit Sharing AU$1,000
Commission AU$800
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$40,097 - AU$61,328
  • Country: Australia
  • Currency: AUD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 294
Hourly Data AU$0AU$39
Hourly Rate AU$18.56 - AU$28.89
Hourly Tips AU$1.25
Overtime AU$24.47 - AU$39.83
Annual Data AU$0AU$61K
Bonus AU$304 - AU$6,035
Commission AU$800
Profit Sharing AU$1,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$40,097 - AU$61,328
  • Country: United States
  • Currency: AUD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 139

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

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Customer Service Specialist Tasks

  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

Customer Service Specialist Pay By Employer

$0$48K

$24,608

Best Buy
69 profiles
$21,605

JCPenney
62 profiles
$19,502

Verizon Wireless
35 profiles
$33,482

$29,507

$35,223

Humana, Inc.
17 profiles
$32,487

Chase Bank
16 profiles
$31,421

$32,016

Nordstrom, Inc.
14 profiles
$34,258

Customer Service Specialist Job Listings

Pay by Experience Level for Customer Service Specialist

Pay by Experience for a Customer Service Specialist has a positive trend. An entry-level Customer Service Specialist with less than 5 years of experience can expect to earn an average total compensation of AU$50,000 based on 295 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AU$54,000 based on 107 salaries. An experienced Customer Service Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AU$54,000 based on 69 salaries. A Customer Service Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AU$51,000 based on 24 salaries.

Pay Difference by Location

National Average: AU$51,793

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Customer Service Specialist

Gender

Female
75 %
Male
25 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 15 votes.
Less than 1 year
11%
1-4 years
51%
5-9 years
19%
10-19 years
13%
20 years or more
6%

Experience Affects Customer Service Specialist Salaries

▲5%

▲5%

National Average
AU$52,000

▼2%

▼3%

Skills That Affect Customer Service Specialist Salaries

▲2%

▲1%

Customer Service
▼0%

National Average
AU$52,000

▼4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 15 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
11%
1-4 years
51%
5-9 years
19%
10-19 years
13%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 10%
dental benefits
Dental: 2%
vision benefits
Vision: 1%
no benefits
None: 89%