The average pay for a Mid-Career Customer Service Specialist is AU$54,987 per year.

AU$43,453 - AU$65,552
AU$43K
AU$55K
AU$66K
MEDIAN: AU$54,898
10%
50%
90%
AU$19.66 - AU$28.50
AU$20
AU$25
AU$29
MEDIAN: AU$24.76
10%
50%
90%
AU$0AU$65K
Salary AU$43,453 - AU$65,552
Bonus AU$650 - AU$6,500
Profit Sharing AU$983
Commission AU$250
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$42,208 - AU$63,850
  • Country: Australia
  • Currency: AUD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 72
Hourly Data AU$0AU$35
Hourly Rate AU$19.66 - AU$28.50
Overtime AU$28.00
Annual Data AU$0AU$63K
Bonus AU$650 - AU$6,500
Commission AU$250
Profit Sharing AU$983
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$42,208 - AU$63,850
  • Country: United States
  • Currency: AUD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 34

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

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Customer Service Specialist Tasks

  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

Customer Service Specialist Job Listings

Pay Difference by Location

National Average: AU$54,188

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Specialist

Gender

Female
82 %
Male
18 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
5-9 years
77%
10-19 years
23%

Skills That Affect Customer Service Specialist Salaries

▲3%


National Average
AU$54,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
82 %
Male
18 %

Common Health Benefits

medical benefits
Medical: 8%
dental benefits
Dental: 3%
vision benefits
Vision: 2%
no benefits
None: 90%