Mid-Career Manager of Client Services Salary (Australia)
The average pay for a Mid-Career Manager of Client Services is AU$72,035 per year.
|Salary||AU$46,469 - AU$123,318|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|AU$46,562 - AU$133,697|
Job Description for Manager of Client Services
A manager of client services' main responsibility is communication with clients, including providing excellent customer service and building meaningful relationships. This position exists in a number of industries, such as sales, technology, healthcare, education, and manufacturing.Read More...
There are multiple client relationships that must be maintained at any time, so a manager must be able to juggle the needs of a diverse clientele. Because managers of client services must keep a strong connection with clients, travel is often required and they must also be on-call to solve problems or handle contracts as necessary. Although a manager typically maintains weekday office hours, there may be some weekend or night work, depending on the industry.
Although communicating and maintaining client relationships is the primary responsibility of a client service manager, there may be other tasks associated with a managerial position. These may include invoicing, coordinating deliveries or service calls, assisting with staff scheduling, writing reports, facilitating projects, and problem solving. Because the manager of client services may handle a wide variety of tasks, flexibility and time management are critical.
The most important requirement for a manager is experience dealing with client services, customer service, and business; most jobs require three to five years of experience in one or more these fields. Some business-focused positions require a bachelor’s degree in business or a related field. Experience in the company's field is often preferred. (Copyright 2018 PayScale.com)
Manager of Client Services Tasks
- Develops, tracks and reports key performance measurements for the unit.
- Develops and implements processes and procedures to improve operational efficiency.
- Oversees cross functional work areas targeted to resolve issues raised by customers.
- Manages the customer service operations, which deals directly with customers and is the first point of contact.
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Key Stats for Manager of Client Services
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