Mid-Career Service Desk Analyst in Sydney, New South Wales Salary (Australia)

The average salary for a Mid-Career Service Desk Analyst in Sydney, New South Wales is AU$60,629 per year.

AU$44,303 - AU$72,372
AU$44K
AU$58K
AU$72K
MEDIAN: AU$58,073
10%
50%
90%
AU$0AU$74K
Salary AU$44,303 - AU$72,372
Bonus AU$2,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$45,101 - AU$74,101
  • Country: Australia
  • Currency: AUD
  • Updated: 8 Dec 2017
  • Individuals Reporting: 28

Job Description for Service Desk Analyst

Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a timely manner. Service desk analysts provide single point of contact for customers and must adhere to support procedures while respecting privacy regulations when handling sensitive data. They follow up all support requests and make sure their customer are satisfied with their services. Additionally, they actively participate in staff meetings to make recommendations to make the support process more streamlined.

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Service Desk Analyst Tasks

  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Service Desk Analyst Job Listings

Key Stats for Service Desk Analyst

Gender

Female
18 %
Male
82 %
5-9 years
81%
10-19 years
19%

Skills That Affect Service Desk Analyst Salaries


National Average
AU$58,000


Gender

Female
18 %
Male
82 %

Common Health Benefits

medical benefits
Medical:
dental benefits
Dental:
vision benefits
Vision:
no benefits
None: 100%