AU$53,958
Avg. Salary
AU$27.78
Avg. Hourly Rate

Average additional compensation:

AU$2,449

Bonus

AU$989

Profit Sharing

What am I worth?
How should I pay?

The average pay for a Service Desk Analyst is AU$27.78 per hour.

The average pay for a Service Desk Analyst is AU$53,958 per year.

10%
AU$21.72
10%
AU$27.78
50%
AU$34.54
90%
90%
MEDIAN AU$27.78
10%
AU$43k
10%
AU$54k
50%
AU$68k
90%
90%
MEDIAN AU$53,958
AU$42,772 - AU$68,448
AU$43K
AU$54K
AU$68K
MEDIAN: AU$53,958
10%
50%
90%
AU$21.72 - AU$34.54
AU$22
AU$28
AU$35
MEDIAN: AU$27.78
10%
50%
90%
AU$0AU$69K
Salary AU$42,772 - AU$68,448
Bonus AU$25.00 - AU$5,859
Profit Sharing AU$989
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$43,272 - AU$69,744
  • Country: Australia
  • Currency: AUD
  • Updated: 23 Apr 2019
  • Individuals Reporting: 386
Hourly Data AU$0AU$69
Hourly Rate AU$21.72 - AU$34.54
Overtime AU$3.99 - AU$69.81
Annual Data AU$0AU$69K
Bonus AU$25.00 - AU$5,859
Profit Sharing AU$989
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$43,272 - AU$69,744
  • Country: United States
  • Currency: AUD
  • Updated: 23 Apr 2019
  • Individuals Reporting: 86

Job Description for Service Desk Analyst

Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a timely manner. Service desk analysts provide single point of contact for customers and must adhere to support procedures while respecting privacy regulations when handling sensitive data. They follow up all support requests and make sure their customer are satisfied with their services. Additionally, they actively participate in staff meetings to make recommendations to make the support process more streamlined.

Read More...
Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Popular Employer Salaries for Service Desk Analyst

Common Career Paths for Service Desk Analyst


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Service Desk Analyst Job Listings

Popular Skills for Service Desk Analyst

Pay Difference by Location

1%

-9%

-10%

-15%

National Average: AU$54,984

Larger city markers indicate a job is popular in that location.

Service Desk Analyst Reviews

Q: What is it like working as a Service Desk Analyst?

Service Desk Analyst in Melbourne:
"Culture and Comfort."
Pros: That we live in a generally great climate, and there are lots of options of places to go and other activities outside of work.
Cons: The hour long commute daily, each way.

Service Desk Analyst in Adelaide:
"Helpdesk."
Check your job description, it's a fun job but really customer service focused. Be bubbly but be understanding as customers may not know anything about how to use a PC like yourself.

Related Job Salaries

Key Stats for Service Desk Analyst

Gender

Female
17 %
Male
83 %
Less than 1 year
7%
1-4 years
61%
5-9 years
22%
10-19 years
10%
20 years or more
0%

Experience Affects Service Desk Analyst Salaries

▲19%

▲7%

National Average
AU$55,000

▼6%

Skills That Affect Service Desk Analyst Salaries




National Average
AU$55,000

Information Technology (IT) Support
▼1%


Gender

Female
17 %
Male
83 %

Years of Experience

Less than 1 year
7%
1-4 years
61%
5-9 years
22%
10-19 years
10%
20 years or more
0%

Common Health Benefits

medical benefits
Medical: 7%
dental benefits
Dental: 1%
vision benefits
Vision: 1%
no benefits
None: 93%