The average salary for a Service Desk Analyst in Australia is AU$55,161.
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What Do Service Desk Analysts Do?
Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a ti…Read more
Service Desk Analyst Tasks
- Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
- Follow up with customers to ensure resolution and close out incidents in the tracking system.
- Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
- Collect information from users to understand and resolve problems remotely or in person.
Popular Employer Salaries for Service Desk Analyst
The top respondents for the job title Service Desk Analyst are from the companies Kinetic IT, Datacom and Brennan IT. Reported salaries are highest at UXC Connect where the average pay is AU$58,000. Other companies that offer high salaries for this role include NEC Australia, earning around AU$51,282. Kinetic IT pays the lowest at around AU$47,074. Datacom also pays on the lower end of the scale, paying AU$48,031.
Service Desk Analyst Job Listings
What Are Popular Skills for Service Desk Analysts?
Skills in Help Desk / Desktop Support (Tier 2) and Microsoft Active Directory are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support (Tier 1), Customer Service and Information Technology (IT) Support.
What is the Pay by Experience Level for Service Desk Analysts?
An entry-level Service Desk Analyst with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of AU$49,164 based on 41 salaries. An early career Service Desk Analyst with 1-4 years of experience earns an average total compensation of AU$53,804 based on 293 salaries. A mid-career Service Desk Analyst with 5-9 years of experience earns an average total compensation of AU$62,263 based on 102 salaries. An experienced Service Desk Analyst with 10-19 years of experience earns an average total compensation of AU$64,249 based on 47 salaries. In their late career (20 years and higher), employees earn an average total compensation of AU$65,000.
Pay Difference by Location
Employees with Service Desk Analyst in their job title in Sydney, New South Wales earn an average of 4.2% more than the national average. These job titles also find higher than average salaries in Melbourne, Victoria (3.7% more) and Adelaide, South Australia (2.4% more). The lowest salaries can be found in Newcastle, New South Wales (21.5% less), Hobart, Tasmania (16.9% less) and Perth, Western Australia (9.0% less).
Years of Experience
This data is based on 488 survey responses.