AU$51,186
Avg. Salary
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The average pay for a Service Desk Analyst with Customer Service skills in Sydney, New South Wales is AU$51,186 per year.

AU$42,738 - AU$69,464
AU$43K
AU$51K
AU$69K
MEDIAN: AU$51,186
10%
50%
90%
AU$25.01 - AU$30.77
AU$29
MEDIAN: AU$28.94
50%
AU$0AU$70K
Salary AU$42,738 - AU$69,464
Bonus AU$0.00 - AU$5,918
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$44,092 - AU$70,457
  • Country: Australia
  • Currency: AUD
  • Updated: 22 Sep 2018
  • Individuals Reporting: 47
Hourly Data AU$0AU$30
Hourly Rate AU$28.94
Overtime AU$30.00
Annual Data AU$0AU$70K
Bonus AU$0.00 - AU$5,918
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$44,092 - AU$70,457
  • Country: United States
  • Currency: AUD
  • Updated: 22 Sep 2018
  • Individuals Reporting: 5

Job Description for Service Desk Analyst

Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a timely manner. Service desk analysts provide single point of contact for customers and must adhere to support procedures while respecting privacy regulations when handling sensitive data. They follow up all support requests and make sure their customer are satisfied with their services. Additionally, they actively participate in staff meetings to make recommendations to make the support process more streamlined.

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Service Desk Analyst Tasks

  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Service Desk Analyst Job Listings

Key Stats for Service Desk Analyst

Gender

Female
15 %
Male
85 %
Less than 1 year
4%
1-4 years
73%
5-9 years
13%
10-19 years
8%
20 years or more
2%

Experience Affects Service Desk Analyst Salaries

▲6%

National Average
AU$52,000

▼1%

Gender

Female
15 %
Male
85 %

Years of Experience

Less than 1 year
4%
1-4 years
73%
5-9 years
13%
10-19 years
8%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 5%
dental benefits
Dental:
vision benefits
Vision:
no benefits
None: 95%