A Service Desk Analyst in Brisbane, Queensland earns an average salary of AU$45,978 per year. Most people move on to other jobs if they have more than 10 years' experience in this career.

AU$41,303 - AU$63,339
AU$41K
AU$53K
AU$63K
MEDIAN: AU$52,673
10%
50%
90%
AU$23.97 - AU$34.42
AU$29
MEDIAN: AU$28.90
50%
AU$0AU$67K
Salary AU$41,303 - AU$63,339
Bonus AU$1,965
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$41,908 - AU$67,584
  • Country: Australia
  • Currency: AUD
  • Updated: 8 Dec 2017
  • Individuals Reporting: 21
Hourly Data AU$0AU$34
Hourly Rate AU$28.90
Annual Data AU$0AU$67K
Bonus AU$1,965
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$41,908 - AU$67,584
  • Country: United States
  • Currency: AUD
  • Updated: 8 Dec 2017
  • Individuals Reporting: 7

Job Description for Service Desk Analyst

Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a timely manner. Service desk analysts provide single point of contact for customers and must adhere to support procedures while respecting privacy regulations when handling sensitive data. They follow up all support requests and make sure their customer are satisfied with their services. Additionally, they actively participate in staff meetings to make recommendations to make the support process more streamlined.

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Service Desk Analyst Tasks

  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Service Desk Analyst Job Listings

Key Stats for Service Desk Analyst

Gender

Female
25 %
Male
75 %

Job Satisfaction

Somewhat satisfied
Rated 2 out of 5
based on 3 votes.
Less than 1 year
7%
1-4 years
50%
5-9 years
32%
10-19 years
11%

Experience Affects Service Desk Analyst Salaries

▲4%

National Average
AU$53,000

▼14%

Skills That Affect Service Desk Analyst Salaries


National Average
AU$53,000


Job Satisfaction

Somewhat satisfied
Rated 2 out of 5
based on 3 votes.

Gender

Female
25 %
Male
75 %

Years of Experience

Less than 1 year
7%
1-4 years
50%
5-9 years
32%
10-19 years
11%

Common Health Benefits

medical benefits
Medical: 11%
dental benefits
Dental: 6%
vision benefits
Vision: 6%
no benefits
None: 89%