Experienced Support Technician, Information Technology (IT) in Melbourne, Victoria Salary (Australia)

The average pay for an Experienced Support Technician, Information Technology (IT) in Melbourne, Victoria is AU$51,362 per year.

AU$43,025 - AU$77,962
AU$43K
AU$51K
AU$78K
MEDIAN: AU$51,362
10%
50%
90%
AU$0AU$80K
Salary AU$43,025 - AU$77,962
Bonus AU$4,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$43,718 - AU$80,615
  • Country: Australia
  • Currency: AUD
  • Updated: 9 Dec 2017
  • Individuals Reporting: 16

Job Description for Support Technician, Information Technology (IT)

Support technicians in the information technology field are required to maintain the computers, network servers and phone technology in business settings. They often work daily with the hardware, repairing or replacing defective equipment. They may be required to install new or upgraded software and conduct testing on new or current software. IT support technicians may be responsible for diagnosing problems in computer hardware and may be called upon to troubleshoot problems for users, and may work in a help desk or on-call position. IT support technicians often must verify that needed upgrades are installed on systems and may need to conduct periodic inventory of the computers used in a business. They may collect outdated equipment for recycling or disposal and will usually be the people responsible for installing new computers and attaching peripheral equipment such as printers. Occasionally, IT support technicians may be required to instruct new users on software or hardware, especially when major upgrades are made. IT support technicians may be required to have specialized education and certification depending on the type of business for whom they work. Most IT support technicians have obtained a two or four year college degree in the IT field. Certification in computer software programs are often helpful in these positions. IT support technicians are not generally closely supervised but do usually report to the IT manager or someone in a similar position. These employees generally are not required to work in close quarters with other employees though they do spend the majority of their time in a cubicle or office setting. Frequent team activities are not characteristic of this type of position; self-directed individualized activities are far more common. (Copyright 2017 PayScale.com)


Support Technician, Information Technology (IT) Tasks

  • Install, update, and repair software on organization systems.
  • Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.
  • Respond to requests for new or configured hardware or software, and keep inventory up to date.
  • Troubleshoot hardware and software problems, logging problems and documenting fixes.

Support Technician, Information Technology (IT) Job Listings

Key Stats for Support Technician, Information Technology (IT)

10-19 years
84%
20 years or more
16%

Skills That Affect Support Technician, Information Technology (IT) Salaries

National Average
AU$58,000

Help Desk / Desktop Support (Tier 2)
▼1%


Common Health Benefits

medical benefits
Medical: 8%
dental benefits
Dental:
vision benefits
Vision:
no benefits
None: 92%