A Technical Support Specialist with Network Management / Administration skills earns an average salary of AU$53,847 per year. Experience strongly influences pay for this job. People in this job generally don't have more than 20 years' experience.
|Salary||AU$45,626 - AU$107,990|
|Bonus||AU$1,007 - AU$9,933|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|AU$46,750 - AU$110,292|
Job Description for Technical Support Specialist
A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused on finding solutions to issues with media technology and information integration. Often, the position is located within a computer lab or sometimes a classroom. If the position is within a school, an understanding of educational technology is a must.Read More...
Almost all companies require a degree related to information technology, although many do not require any additional experience. However, some of higher-paying positions require experience with analysis of hardware and software. A thorough knowledge of Windows or IOS hardware and software is necessary. In addition, all multimedia technologies should be fully known, and the technical support specialist should also be able to translate the language of complex technology into simple and understandable words to educate others within the company or school. In some cases, this position may require managing others; in all cases, it is important to have good communication and people skills. (Copyright 2018 PayScale.com)
Technical Support Specialist Tasks
- Identify problems with information technology system operations and provide potential workarounds.
- Raise information, bug and feature requests to the development team or senior support specialists.
- Provide information systems technical support for routine customer issues.
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