The average salary for a Technical Support Specialist is AU$64,788 per year. Most people with this job move on to other positions after 20 years in this field. Experience has a moderate effect on pay for this job.

AU$45,560 - AU$99,388
AU$46K
AU$64K
AU$99K
MEDIAN: AU$63,633
10%
50%
90%
AU$19.32 - AU$41.72
AU$19
AU$25
AU$42
MEDIAN: AU$24.68
10%
50%
90%
AU$0AU$100K
Salary AU$45,560 - AU$99,388
Bonus AU$0.00 - AU$10,093
Profit Sharing AU$5,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$44,678 - AU$100,003
  • Country: Australia
  • Currency: AUD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 182
Hourly Data AU$0AU$47
Hourly Rate AU$19.32 - AU$41.72
Overtime AU$35.00
Annual Data AU$0AU$100K
Bonus AU$0.00 - AU$10,093
Profit Sharing AU$5,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$44,678 - AU$100,003
  • Country: United States
  • Currency: AUD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 20

Job Description for Technical Support Specialist

A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused on finding solutions to issues with media technology and information integration. Often, the position is located within a computer lab or sometimes a classroom. If the position is within a school, an understanding of educational technology is a must.

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Technical Support Specialist Tasks

  • Identify problems with information technology system operations and provide potential workarounds.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Provide information systems technical support for routine customer issues.

Technical Support Specialist Job Listings

Pay by Experience Level for Technical Support Specialist

Pay by Experience for a Technical Support Specialist has a positive trend. An entry-level Technical Support Specialist with less than 5 years of experience can expect to earn an average total compensation of AU$55,000 based on 78 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AU$71,000 based on 56 salaries. An experienced Technical Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AU$78,000 based on 34 salaries. A Technical Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AU$95,000 based on 9 salaries.

Pay Difference by Location

National Average: AU$62,786

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Technical Support Specialist

Gender

Female
23 %
Male
77 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.
Less than 1 year
5%
1-4 years
36%
5-9 years
31%
10-19 years
23%
20 years or more
5%

Experience Affects Technical Support Specialist Salaries

▲51%

▲25%

▲12%

National Average
AU$63,000

▼12%

Skills That Affect Technical Support Specialist Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.

Gender

Female
23 %
Male
77 %

Years of Experience

Less than 1 year
5%
1-4 years
36%
5-9 years
31%
10-19 years
23%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 13%
dental benefits
Dental: 2%
vision benefits
Vision: 2%
no benefits
None: 88%