Application Support Specialist in Montréal, Québec Salary (Canada)
An Application Support Specialist in Montréal, Québec earns an average salary of C$55,305 per year. People in this job generally don't have more than 20 years' experience.
|Salary||C$40,511 - C$69,492|
|Bonus||C$0.00 - C$10,137|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|C$40,934 - C$75,536|
Job Description for Application Support Specialist
An application support specialist works in a company's information technology (IT) department to help end users with the operation and functionality of software applications purchased from their company. The specialist may work with individual end users or corporate accounts in professional applications.Read More...
They likely work at a "help desk" in an office environment. This often involves heavy telephone traffic, although the specialist may be assisting customers through emails and messaging as well. It is of utmost importance that the specialist have extensive knowledge of the applications he or she supports, and persons in this position likely must pass regular examinations that assess their application knowledge. Additionally, development and customer service departments require a set of scripted steps to application support, and the specialist must execute and document these steps with each support ticket. In some situations, application support specialists may be called upon to assist with these scripted help steps to maintain effectiveness of support and to adjust to customer needs.
The application support specialist may be assigned to a variety of applications, but, in many companies with multiple applications, they may specialize in one or two specific pieces of software. In any event, the support specialist must be familiar with the operation and all functions of the application, and understand areas where end users and corporate accounts may find difficulty.
To be an applications support specialist, one must have an educational background in information technology (IT). This may include a bachelor's degree in computer science or engineering degrees, or a similar technical school vocational education and certification. The specialist needs excellent communication skills, patience, and empathy. (Copyright 2018 PayScale.com)
Application Support Specialist Tasks
- Provide expertise and technical knowledge about an application or suite of applications.
- Answer queries and resolve issues with software applications, and escalate or close tickets as necessary.
- Train users on specific applications and document creation.
- Maintain, troubleshoot, and repair computer systems, including remote installations.
Application Support Specialist Job Listings
Key Stats for Application Support Specialist
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