An Assistant Manager, Customer Service earns an average wage of C$14.76 per hour. People in this job generally don't have more than 20 years' experience.

C$30,349 - C$60,784
C$30K
C$41K
C$61K
MEDIAN: C$41,346
10%
50%
90%
C$11.36 - C$20.36
C$11
C$14
C$20
MEDIAN: C$14.45
10%
50%
90%
C$0C$60K
Salary C$30,349 - C$60,784
Bonus C$0.00 - C$7,047
Profit Sharing C$0.00 - C$33,535
Commission C$201 - C$27,812
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$25,437 - C$57,846
  • Country: Canada
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 120
Hourly Data C$0C$26
Hourly Rate C$11.36 - C$20.36
Hourly Tips C$0.61
Overtime C$7.45 - C$26.49
Annual Data C$0C$57K
Bonus C$0.00 - C$7,047
Commission C$201 - C$27,812
Profit Sharing C$0.00 - C$33,535
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$25,437 - C$57,846
  • Country: United States
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 140

Job Description for Assistant Manager, Customer Service

Assistant managers of customer service facilitate the operations of the customer service department by communicating goals to employees and training them to properly handle customer-service situations. The assistant manager must maintain close relationships with the entire customer service team and provide instruction and help as needed. They also are expected to work alongside other administration to coordinate departmental efforts. The assistant manager also must be able to understand content presented during meetings (such as data trends and graphical representations) and how it may affect their team. In order to qualify for this position, candidates typically are expected to hold a bachelor’s degree. Applicants are also expected to have several years' experience in management. They also must have exceptional interpersonal and management skills. (Copyright 2018 PayScale.com)


Assistant Manager, Customer Service Tasks

  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.

Common Career Paths for Assistant Manager, Customer Service


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Assistant Manager, Customer Service Job Listings

Pay by Experience Level for Assistant Manager, Customer Service

Pay by Experience for an Assistant Manager, Customer Service has a positive trend. An entry-level Assistant Manager, Customer Service with less than 5 years of experience can expect to earn an average total compensation of C$35,000 based on 78 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. An Assistant Manager, Customer Service with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$46,000 based on 49 salaries. An experienced Assistant Manager, Customer Service which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$43,000 based on 15 salaries. An Assistant Manager, Customer Service with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$42,000 based on 6 salaries.

Pay Difference by Location

National Average: C$35,538

Larger city markers indicate a job is popular in that location.

Assistant Manager, Customer Service Reviews

Q: What is it like working as an Assistant Manager, Customer Service?

Assistant Manager, Customer Service in St. John's:
"Rewarding."
Pros: I love meeting new people. Talking to the customers and getting good to know them and there family's.
Cons: No benefits.. Nothing to keep the employees there.

Related Job Salaries

Key Stats for Assistant Manager, Customer Service

Gender

Female
60 %
Male
40 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 39 votes.
Less than 1 year
3%
1-4 years
49%
5-9 years
28%
10-19 years
14%
20 years or more
6%

Experience Affects Assistant Manager, Customer Service Salaries

▲29%

▲20%

▲18%

National Average
C$36,000

▼1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 39 votes.

Gender

Female
60 %
Male
40 %

Years of Experience

Less than 1 year
3%
1-4 years
49%
5-9 years
28%
10-19 years
14%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 63%
dental benefits
Dental: 60%
vision benefits
Vision: 40%
no benefits
None: 33%