A Mid-Career Assistant Manager, Customer Service earns an average salary of C$53,488 per year.

C$31,442 - C$61,654
C$31K
C$47K
C$62K
MEDIAN: C$47,314
10%
50%
90%
C$11.44 - C$20.88
C$11
C$14
C$21
MEDIAN: C$14.38
10%
50%
90%
C$0C$61K
Salary C$31,442 - C$61,654
Bonus C$101 - C$7,989
Profit Sharing C$2,000
Commission C$9,400
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$26,781 - C$61,886
  • Country: Canada
  • Currency: CAD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 51
Hourly Data C$0C$20
Hourly Rate C$11.44 - C$20.88
Hourly Tips C$0.25
Overtime C$17.81
Annual Data C$0C$61K
Bonus C$101 - C$7,989
Commission C$9,400
Profit Sharing C$2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$26,781 - C$61,886
  • Country: United States
  • Currency: CAD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 40

Job Description for Assistant Manager, Customer Service

Assistant managers of customer service facilitate the operations of the customer service department by communicating goals to employees and training them to properly handle customer-service situations. The assistant manager must maintain close relationships with the entire customer service team and provide instruction and help as needed. They also are expected to work alongside other administration to coordinate departmental efforts. The assistant manager also must be able to understand content presented during meetings (such as data trends and graphical representations) and how it may affect their team. In order to qualify for this position, candidates typically are expected to hold a bachelor’s degree. Applicants are also expected to have several years' experience in management. They also must have exceptional interpersonal and management skills. (Copyright 2018 PayScale.com)


Assistant Manager, Customer Service Tasks

  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.

Assistant Manager, Customer Service Job Listings

Pay Difference by Location

National Average: C$38,830

Larger city markers indicate a job is popular in that location.

Key Stats for Assistant Manager, Customer Service

Gender

Female
58 %
Male
42 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.
5-9 years
81%
10-19 years
19%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.

Gender

Female
58 %
Male
42 %

Common Health Benefits

medical benefits
Medical: 61%
dental benefits
Dental: 58%
vision benefits
Vision: 40%
no benefits
None: 35%