The average pay for a Bilingual Customer Service Representative is C$40,172 per year. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least. Most people move on to other jobs if they have more than 20 years' experience in this career.

C$31,496 - C$52,375
C$31K
C$40K
C$52K
MEDIAN: C$39,982
10%
50%
90%
C$11.64 - C$20.42
C$12
C$16
C$20
MEDIAN: C$15.72
10%
50%
90%
C$0C$52K
Salary C$31,496 - C$52,375
Bonus C$153 - C$4,932
Profit Sharing C$440 - C$6,638
Commission C$2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$26,898 - C$50,558
  • Country: Canada
  • Currency: CAD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 358
Hourly Data C$0C$42
Hourly Rate C$11.64 - C$20.42
Hourly Tips C$1.02
Overtime C$2.98 - C$42.62
Annual Data C$0C$50K
Bonus C$153 - C$4,932
Commission C$2,000
Profit Sharing C$440 - C$6,638
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$26,898 - C$50,558
  • Country: United States
  • Currency: CAD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 271

Job Description for Bilingual Customer Service Representative

  • Answer calls and respond to customer inquiries, complaints and concerns.
  • Log and document customer interactions and problem status.
  • Follow through with customers and problems to ensure closure.
  • Escalate calls where they are beyond job scope, ensuring quality service.

Bilingual Customer Service Representative Pay By Employer

$0$37K

$25,958

$32,240

$30,512

Allstate
7 profiles
$21,528

Chase Bank
2 profiles
$29,000

Bilingual Customer Service Representative Job Listings

Popular Skills for Bilingual Customer Service Representative

Pay by Experience Level for Bilingual Customer Service Representative

Pay by Experience for a Bilingual Customer Service Representative has a positive trend. An entry-level Bilingual Customer Service Representative with less than 5 years of experience can expect to earn an average total compensation of C$38,000 based on 127 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Bilingual Customer Service Representative with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$40,000 based on 85 salaries. An experienced Bilingual Customer Service Representative which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$41,000 based on 65 salaries. A Bilingual Customer Service Representative with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$45,000 based on 20 salaries.

Pay Difference by Location

National Average: C$37,746

Larger city markers indicate a job is popular in that location.

Bilingual Customer Service Representative Reviews

Q: What is it like working as a Bilingual Customer Service Representative?

Bilingual Customer Service Representative in Sudbury:
"Work flexibility."
Pros: I like interacting with customers and I like the different tasks I am given.
Cons: I don't think I am paid enough for the tasks I am assigned.

Bilingual Customer Service Representative in Montréal:
"It's challenging, but I love the diversity."
Pros: The interaction with customers.
Cons: My boss, I feel that he does not appreciate me.

Bilingual Customer Service Representative in Oshawa:
"Gratifying"
Pros: Being there to help any way I can in a emergency, billing issues, custermer care,
Cons: Its not a stable job hours schedual has to be bit by segnority

Related Job Salaries

Key Stats for Bilingual Customer Service Representative

Gender

Female
70 %
Male
30 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 72 votes.
Less than 1 year
4%
1-4 years
41%
5-9 years
25%
10-19 years
21%
20 years or more
9%

Experience Affects Bilingual Customer Service Representative Salaries

▲20%

▲10%

▲6%

▼0%

National Average
C$38,000

Skills That Affect Bilingual Customer Service Representative Salaries


Customer Service
▲4%

Sales
▲4%

Oral / Verbal Communication
▲4%

Bilingual
▲4%


National Average
C$38,000


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 72 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

Less than 1 year
4%
1-4 years
41%
5-9 years
25%
10-19 years
21%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 71%
vision benefits
Vision: 57%
no benefits
None: 19%