An Entry-Level Call Center Agent earns an average wage of C$14.25 per hour.

C$24,656 - C$43,309
C$25K
C$35K
C$43K
MEDIAN: C$34,999
10%
50%
90%
C$11.12 - C$19.37
C$11
C$14
C$19
MEDIAN: C$14.02
10%
50%
90%
C$0C$43K
Salary C$24,656 - C$43,309
Bonus C$48.67 - C$5,106
Commission C$7,590
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$23,403 - C$42,249
  • Country: Canada
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 48
Hourly Data C$0C$43
Hourly Rate C$11.12 - C$19.37
Hourly Tips C$1.44
Overtime C$1.12 - C$43.06
Annual Data C$0C$42K
Bonus C$48.67 - C$5,106
Commission C$7,590
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$23,403 - C$42,249
  • Country: United States
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 167

Job Description for Call Center Agent

Call center agents work in telephone call center where they may receive incoming calls from customers regarding a product or service or place outgoing calls to current or potential customers. They are required to help customers in a number of areas, such as billing, service issues, and orders. They typically work on a computer at a workstation or cubicle, where they log the calls they make or receive and enter customer information into a specialized database. They may be required to take on additional duties, such as sales and retention.

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Call Center Agent Tasks

  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.

Call Center Agent Job Listings

Key Stats for Call Center Agent

Gender

Female
55 %
Male
45 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 26 votes.
Less than 1 year
19%
1-4 years
68%
5-9 years
13%

Skills That Affect Call Center Agent Salaries


National Average
C$31,000

Sales
▼5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 26 votes.

Gender

Female
55 %
Male
45 %

Common Health Benefits

medical benefits
Medical: 71%
dental benefits
Dental: 64%
vision benefits
Vision: 51%
no benefits
None: 28%