A Call Center Agent earns an average wage of C$14.18 per hour. A skill in Sales is associated with high pay for this job. Experience does not have a big impact on this job’s rate. People in this job generally don't have more than 20 years' experience.

C$25,439 - C$45,117
C$25K
C$36K
C$45K
MEDIAN: C$35,921
10%
50%
90%
C$11.24 - C$19.79
C$11
C$14
C$20
MEDIAN: C$14.15
10%
50%
90%
C$0C$45K
Salary C$25,439 - C$45,117
Bonus C$49.67 - C$5,093
Profit Sharing C$4,500
Commission C$1,229
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$23,756 - C$43,958
  • Country: Canada
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 67
Hourly Data C$0C$40
Hourly Rate C$11.24 - C$19.79
Hourly Tips C$1.44
Overtime C$1.47 - C$40.85
Annual Data C$0C$43K
Bonus C$49.67 - C$5,093
Commission C$1,229
Profit Sharing C$4,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$23,756 - C$43,958
  • Country: United States
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 207

Job Description for Call Center Agent

Call center agents work in telephone call center where they may receive incoming calls from customers regarding a product or service or place outgoing calls to current or potential customers. They are required to help customers in a number of areas, such as billing, service issues, and orders. They typically work on a computer at a workstation or cubicle, where they log the calls they make or receive and enter customer information into a specialized database. They may be required to take on additional duties, such as sales and retention.

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Call Center Agent Tasks

  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.

Call Center Agent Job Listings

Pay Difference by Location

National Average: C$31,356

Larger city markers indicate a job is popular in that location.

Call Center Agent Reviews

Q: What is it like working as a Call Center Agent?

Call Center Agent in Toronto:
"Sucks, people call in mad all the time."
Pros: The people I work with are nice.
Cons: Being rushed to answer the phones. Like please just give me a sec to breath before I have to answer.

Call Center Agent in Montréal:
"Passable."
Pros: Just need a job to work.
Cons: Hard to make friends.

Related Job Salaries

Key Stats for Call Center Agent

Gender

Female
61 %
Male
39 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 38 votes.
Less than 1 year
15%
1-4 years
54%
5-9 years
18%
10-19 years
12%
20 years or more
2%

Experience Affects Call Center Agent Salaries

Experienced
▲3%

Mid-Career
▲2%

National Average
C$31,000

▼1%

Skills That Affect Call Center Agent Salaries

Sales
▲13%


National Average
C$31,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 38 votes.

Gender

Female
61 %
Male
39 %

Years of Experience

Less than 1 year
15%
1-4 years
54%
5-9 years
18%
10-19 years
12%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 71%
dental benefits
Dental: 66%
vision benefits
Vision: 53%
no benefits
None: 27%