A Call Center Agent in Toronto, Ontario earns an average wage of C$14.03 per hour. Most people move on to other jobs if they have more than 20 years' experience in this career.

C$27,654 - C$46,602
C$28K
C$36K
C$47K
MEDIAN: C$36,220
10%
50%
90%
C$11.26 - C$17.88
C$11
C$14
C$18
MEDIAN: C$13.91
10%
50%
90%
C$0C$46K
Salary C$27,654 - C$46,602
Bonus C$3,100
Commission C$1,200
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$24,009 - C$43,556
  • Country: Canada
  • Currency: CAD
  • Updated: 5 Jan 2018
  • Individuals Reporting: 14
Hourly Data C$0C$267
Hourly Rate C$11.26 - C$17.88
Overtime C$268
Annual Data C$0C$43K
Bonus C$3,100
Commission C$1,200
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$24,009 - C$43,556
  • Country: United States
  • Currency: CAD
  • Updated: 5 Jan 2018
  • Individuals Reporting: 30

Job Description for Call Center Agent

Call center agents work in telephone call center where they may receive incoming calls from customers regarding a product or service or place outgoing calls to current or potential customers. They are required to help customers in a number of areas, such as billing, service issues, and orders. They typically work on a computer at a workstation or cubicle, where they log the calls they make or receive and enter customer information into a specialized database. They may be required to take on additional duties, such as sales and retention.

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Call Center Agent Tasks

  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.

Call Center Agent Job Listings

Key Stats for Call Center Agent

Gender

Female
67 %
Male
33 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.
Less than 1 year
14%
1-4 years
52%
5-9 years
14%
10-19 years
20%

Experience Affects Call Center Agent Salaries

Experienced
▲35%

Entry-Level
▲4%

National Average
C$31,000

Mid-Career
▼10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
14%
1-4 years
52%
5-9 years
14%
10-19 years
20%

Common Health Benefits

medical benefits
Medical: 74%
dental benefits
Dental: 63%
vision benefits
Vision: 68%
no benefits
None: 26%