Average Call Center Representative Hourly Pay in Canada

C$14.46
Avg. Hourly RateShow Salary
C$2,500
Bonus
C$3,876
Commission
C$1,750
Profit Sharing
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The average hourly pay for a Call Center Representative in Canada is C$14.46.
10%
CA$11.65
MEDIAN
CA$14.46
90%
CA$20.25
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United States (change)
Hourly Rate
C$12 - C$20
Bonus
C$498 - C$11,635
Profit Sharing
C$629 - C$5,087
Commission
C$1,650 - C$7,400
Total Pay
C$24,964 - C$46,086
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What Do Call Center Representatives Do?

Call Center Representative Tasks
  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.

Job Satisfaction for Call Center Representative

3.1 out of 5
(27)
Satisfied
36Reviews

Call Center Representative Job Listings

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What Are Popular Skills for Call Center Representatives?

Skills in Customer Service and Phone Support are correlated to pay that is above average. Skills that pay less than market rate include Internet - Browsers, English Language and Customer Relations.

What is the Pay by Experience Level for Call Center Representatives?

An entry-level Call Center Representative with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of C$14.17 based on 28 salaries. An early career Call Center Representative with 1-4 years of experience earns an average total compensation of C$14.64 based on 116 salaries. A mid-career Call Center Representative with 5-9 years of experience earns an average total compensation of C$14.89 based on 30 salaries. An experienced Call Center Representative with 10-19 years of experience earns an average total compensation of C$17.23 based on 21 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$18.
Employees with Call Center Representative in their job title in Mississauga, Ontario earn an average of 27.9% more than the national average. These job titles also find higher than average salaries in Moncton, New Brunswick (16.0% more) and Edmonton, Alberta (10.7% more). The lowest salaries can be found in Winnipeg, Manitoba (17.4% less) and Montréal, Québec (3.2% less).

Years of Experience

This data is based on 205 survey responses.
Entry Level
13.7%
Early Career
56.6%
Mid Career
14.6%
Experienced
10.2%
Late Career
4.9%